Fidelity Investments · 2 days ago
Director, Managing Director- 401K Relationship Manager
Covington, KY
Full-time
Hybrid
Senior Level, Lead/Staff
8+ years expFidelity Investments is a leading financial services company, and they are seeking a Managing Director to oversee a book of business in defined contribution. The role involves managing client relationships, resolving issues, and providing strategic direction for plan sponsors in the retirement/401K industry.
Asset ManagementFinanceFinancial ServicesRetirementWealth Management
Responsibilities
The Managing Director (MD) is entrusted with a book of business of defined contribution
The Managing Director is the primary contact for the client and works in a team structure which is collectively responsible for managing, educating, resolving client issues, building relationships and meeting the needs of Plan Sponsors
Verifying client agreement about the issues and options before implementing with solutions
Developing, managing and maintaining strong client relationships
Building strong partnerships based on shared commitment to mutual goals
Sets the strategic direction for the plan and demonstrates ultimate ownership and accountability for the client relationship
Acts as the client’s 'trusted advisor'
Building client relationship to highest level of decision makers
Planning and conducting effective in-person and/or phone meetings
Makes thorough plans and preparations for client meetings
Properly planning, influencing, and implementing Fidelity solutions to address needs
Differentiating Fidelity's benefits approach against competitive benefit solutions
Facilitating discussions with clients regarding legal, regulatory and design issues across the plan
Consults with clients on qualified and potentially nonqualified plan design alternatives
Coordinating internal resources to provide analysis and recommendations to clients on design alternatives
The MD is responsible for analyzing the client's investment architecture and providing appropriate alternatives
Identifying key drivers and maintains consistent formal/informal contact with key client decision makers
Actively facilitating Investment Review meetings
Working closely and actively leads discussions with Investment Consulting to create effective investment strategies and develop solutions that benefit clients/Fidelity
Assisting Plan Sponsors with plan corrections, resolving operational defects, PSW navigation, providing plan and participant literature, and contribution inquiries
The MD is expected to own the client relationships for which they are accountable
This includes problem resolution on behalf of clients to produce a satisfactory outcome
The MD is considered the lead associate for the Book of Business with supporting functions (Client Service Manager, Testing and Reporting Analyst) providing services through the MD to the client
The MD is responsible for building and developing strong internal working relationships with Fidelity personnel in support of service delivery
Qualification
Required
College degree preferred or equivalent work-related experience
Series 7 & 63 required
8+ years of Relationship Management or Client Service experience; preferably within Retirement/401K industry
Your retirement plan record keeping and administration experience
Your relationship management experience
You have excellent verbal and written communication skills
Your excellent organization and time management skills and attention to detail
You have demonstrated problem-solving skills
Your effective presentation skills, influence and negotiation skills
Verifying client agreement about the issues and options before implementing with solutions
Developing, managing and maintaining strong client relationships
Building strong partnerships based on shared commitment to mutual goals
Sets the strategic direction for the plan and demonstrates ultimate ownership and accountability for the client relationship
Acts as the client's 'trusted advisor'
Building client relationship to highest level of decision makers
Planning and conducting effective in-person and/or phone meetings
Makes thorough plans and preparations for client meetings
Properly planning, influencing, and implementing Fidelity solutions to address needs
Differentiating Fidelity's benefits approach against competitive benefit solutions
Facilitating discussions with clients regarding legal, regulatory and design issues across the plan
Consults with clients on qualified and potentially nonqualified plan design alternatives
Coordinating internal resources to provide analysis and recommendations to clients on design alternatives
The MD is responsible for analyzing the client's investment architecture and providing appropriate alternatives
Identifying key drivers and maintains consistent formal/informal contact with key client decision makers
Actively facilitating Investment Review meetings
Working closely and actively leads discussions with Investment Consulting to create effective investment strategies and develop solutions that benefit clients/Fidelity
Assisting Plan Sponsors with plan corrections, resolving operational defects, PSW navigation, providing plan and participant literature, and contribution inquiries
The MD is expected to own the client relationships for which they are accountable
This includes problem resolution on behalf of clients to produce a satisfactory outcome
The MD is considered the lead associate for the Book of Business with supporting functions (Client Service Manager, Testing and Reporting Analyst) providing services through the MD to the client
The MD is responsible for building and developing strong internal working relationships with Fidelity personnel in support of service delivery
Company
Fidelity Investments
Fidelity’s mission is to strengthen the financial well-being of our customers and deliver better outcomes for the clients and businesses we serve.
10001+ employees
H1B Sponsorship
Fidelity Investments has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (8)
2023 (4)
2022 (6)
2021 (8)
2020 (30)
Funding
Current Stage
Late StageTotal Funding
$152.82MKey Investors
Apple
2020-12-28Secondary Market· $2.5M
2018-01-14Secondary Market· $1M
2017-05-03Secondary Market· $12.5M
Leadership Team
Abigail Johnson
Chairman & CEO
Jeanmarie Ward
Senior Vice President of Architecture
Recent News
2026-01-08
2026-01-08
Company data provided by crunchbase