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Applied Medical Technology, Inc. (AMT) · 4 days ago

Customer Service Representative

Brecksville, OH

Full-time

Onsite

New Grad, Entry Level

$20/hr - $20/hr

Applied Medical Technology, Inc. (AMT) is a company specializing in enteral device product development and manufacturing since 1985. They are seeking a Customer Service Representative to process orders, provide product information, and handle customer complaints while ensuring accuracy in order entry and fulfillment.

Health CareManufacturingMedical Device

Responsibilities

Demonstrate a sincere desire to assist customers and put their needs first

Communicate effectively, based on a customer’s mindset

Research, navigate and independently locate answers from webpages and resources (e.g. DFU) in a variety of situations

The primary function is to receive purchase orders and enter sales orders into ERP database Microsoft Dynamics. Ensure that the order entry, shipping, and billing information is accurate for each order. Verify product, price, freight terms, credit terms, and other conditions of sale

Manage time effectively. Enter a large volume of orders and respond promptly to customer inquiries. Attention to detail and accuracy is paramount

Responsible for double-checking own work, and the work of others, to limit errors

Set up new customers in ERP system, verify tax status, and coordinate credit applications and tax exemption forms with accounting

The customer service representative will provide information to customers in response to inquiries about products and services, via email and phone. Some product knowledge is required to converse with customers

Effectively manage incoming calls from buyers and direct customers, and handle them appropriately and promptly

Verify order status and all related aspects for fulfillment of customers’ sales orders

Handle complaints or returns received directly from our customers, or through other internal departments. The complaint/return process has many steps and will require a high attention to detail

After training you will be expected to troubleshoot customer product issues over the phone

Ensure that all responses are timely and inquiries or complaints receive the necessary resolution and follow up

Possess a strong work ethic and team player mentality as this position requires all customer service representatives to work together. Ability to coordinate workload with teammates is a must

Other duties as assigned

Qualification

Microsoft DynamicsCustomer service experienceComputer literacyCommunication skillsDetail-orientedTeam playerActive listeningTime management

Required

High school diploma required

Customer service experience

Computer experience

Proficient communication, organization, & computer skills, emphasizing excellent external and internal customer communication skills

Must be able to work independently, accurately, and be detailed oriented

Ability to effectively communicate in a positive and comprehensive manner

Strong phone contact handling skills and active listening

Ability to multi-task, prioritize, organize, and manage time effectively. Able to manage multiple priorities

Strong interpersonal skills and the ability to work in a team environment as well as independently

Detail-oriented, quality conscious, and a self-starter with organizational skills

Computer Literacy: Ability to function in a multisystem Microsoft environment—using Word, Outlook, intranet, and the internet

Empathy/Customer Service: Customer-focused behavior, exhibits a helping approach that includes listening, patience, respect and empathy for another's position

Ability to read, analyze, and interpret medical device questions/documentations and process all requests accordingly

Ability to write business correspondence with clients and vendors

Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists

Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

Ability to define problems, collect data, establish facts, and draw valid conclusions

Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables

Knowledge of modern business communication, office procedures and methods

Skill to use a personal computer and various software packages such as Microsoft Office Suite

Ability to establish priorities, work independently with minimal supervision, and facilitate teamwork

Preferred

Prior experience with ERP system Microsoft Dynamics will be given strong consideration

Microsoft Dynamics is a plus, but not required

Benefits

AMT offers major medical, dental, and vision insurance at the first of the month following 30 days of service.

AMT offers several other voluntary benefits including hospital indemnity, critical illness, term life insurance & long term disability (company paid), among others.

AMT matches 100% of your contribution, up to 3% of your salary.

In addition to nine paid holidays, AMT provides employees with paid time off (determined by length of service), starting on day one.

Family-oriented, Positive Working Environment

Discretionary Yearly Raises

On-site Vending & Gym

Annual Employee Appreciation Picnic

Tuition Reimbursement

Employee Referral Bonus Program

Employee Assistance Program