Norwegian Cruise Line Holdings Ltd. · 3 weeks ago
Director, Global Business Solutions (Professional Services & Call Center Ops)
Miami, FL
Full-time
Onsite
Director/Executive
8+ years expNorwegian Cruise Line Holdings Ltd. is focused on improving service delivery in key areas such as Technology, Contact Center, and Backoffice functions. The Director, Global Business Solutions will build and manage offshore and nearshore support teams, ensuring optimal sourcing models and effective partnerships while managing costs and performance metrics.
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Responsibilities
Build and manage offshore/nearshore support teams for one area (Tech, Contact Center, or Backoffice)
Evaluate and recommend optimal sourcing models, including Global Capability Centers (GCCs), Managed Service Providers (MSPs), and full outsourcing, based on cost, risk, and talent availability
Partner with department leaders and HR to assess current org structures and develop future-state models that integrate offshore talent
Analyze labor markets considerations to identify the most suitable offshore destinations
Serve as a key advisor to leadership on organizational and people risks associated with transitions
Help pick, onboard, and manage external partners and vendors
Track performance using metrics and hold partners accountable to expectations
Work with HR, IT, Legal, and other teams to make sure everything runs smoothly
Spot ways to improve how we work through automation, better tools, or simpler processes
Manage budgets and support cost-saving efforts
Lead change efforts so teams are supported through any transitions
Ensure all teams and vendors follow local laws and company policies
Grow and support a high-performing, global team
Qualification
Required
Master's Degree
Business, Finance, or related field
8+ years working in global operations, shared services, outsourcing, or Consulting
6+ years Leading teams, ideally across multiple locations or countries
Experience developing or leading services in a global delivery model
Experience managing vendors or third-party providers
Clear communicator and team player who works well with different departments
Good at solving problems, managing projects, and tracking results
Knows how to work with budgets and measure success
Understands global service delivery and how to manage risk and compliance
Able to lead people and support change effectively
Preferred
Certifications like PMP or Lean Six Sigma
Experience at a global company or consulting firm
Company
Norwegian Cruise Line Holdings Ltd.
Norwegian Cruise Line Holdings Ltd.
10001+ employees
H1B Sponsorship
Norwegian Cruise Line Holdings Ltd. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (12)
2024 (3)
2023 (6)
2022 (7)
2021 (9)
2020 (4)
Funding
Current Stage
Public CompanyTotal Funding
$9.26BKey Investors
L CattertonApollo
2025-09-09Post Ipo Equity· $81.29M
2025-09-08Post Ipo Debt· $1.3B
2025-06-26Post Ipo Debt· $786M
Leadership Team
Harry Sommer
President and CEO
Patrik Dahlgren
Executive Vice President Vessel Operations
Recent News
2026-01-14
Company data provided by crunchbase