Client Support Specialist jobs in United States
cer-icon
Apply on Employer Site
company-logo

Octus · 3 days ago

Client Support Specialist

positionChicago, Illinois, United States
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level

Octus is a leading global provider of credit intelligence, data, and analytics. The Client Support Specialist is responsible for day-to-day support of the Sky Road Product Suite, including monitoring scheduled jobs, troubleshooting support issues, and assisting with client onboarding.

CreditFinancial ServicesSoftware

Responsibilities

Front line support for Sky Road clients
Monitor and troubleshoot inbound and outbound data flows
Monitor scheduling software, error queues and email for potential support issues
Configure client static data
Communicate and escalate with the development team on support issues
Coordinate with project managers on client onboarding

Qualification

Financial data knowledgeExcel proficiencySupport experienceTroubleshooting skillsScheduling software experienceSoftware product supportOrder Management knowledgePortfolio Management knowledgeCompliance knowledgeSecurity Master knowledgeTeam collaborationAttention to detail

Required

Understanding of core financial data domains including issuers, instruments, industries, ratings, and pricing of financial products
Experience working in a support capacity
Strong Excel skills. Must possess the ability to join, pivot and summarize data
Ability to troubleshoot support issues
Attention to details
Experience working in a team environment

Preferred

Understanding of Order Management, Portfolio Management, Compliance and Security Master systems
Experience with scheduling software
Experience with software product support

Benefits

Competitive health benefits
Matched 401k and pension plans
PTO
Generous parental leave
Gym subsidies
Educational reimbursements for career development
Recognition programs
Pet-friendly offices (US only)

Company

Octus

twittertwittertwitter
Glassdoor3.7
company-logo
Octus is a credit intelligence company that specializes in debt advisory, banking and finance, and credit trading solutions.
dateFounded in 2013
location
New York, New York, USA
people-size501-1000 employees
web-link
https://octus.com

Funding

Current Stage
Late Stage
Total Funding
$1.25M
Key Investors
Susquehanna Growth Equity
2022-08-01Acquired
2016-08-01Series Unknown
2014-03-05Seed· $1.25M

Leadership Team

leader-logo
Kent Collier
Founder & CEO
linkedin
leader-logo
Vishal Saxena
Chief Technology Officer
linkedin

Recent News

Business Wire
Octus Unveils Sky Road Research Management, Uniting Credit Intelligence and Portfolio Management Seamlessly into a Single Platform
2025-12-08
The Motley Fool
Why TreeHouse Foods Stock Is Soaring This Week
2025-10-03
The Motley Fool
Why Treehouse Foods Stock Popped Today
2025-09-29
Company data provided by crunchbase