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Incident IQ · 2 days ago

Learning Services Specialist

Incident IQ HQ (Atlanta)

Full-time

Onsite

Entry, Mid Level

2+ years exp

Incident IQ is a leading workflow management platform for K-12 districts, aiming to streamline processes and enhance student success. The Learning Services Specialist will support the design, development, and implementation of training courses in the Learning Management System, while also collaborating with various departments to ensure effective training solutions are delivered.

Asset ManagementEducationEnterprise SoftwareFacility ManagementIT ManagementSoftware

Responsibilities

Support the design, development, and implementation of training courses within the Learning Management System (LMS): Collaborate with team members to create engaging and effective training modules that align with organizational goals and learner needs

Create, revise, and deploy content: Develop comprehensive training materials ensuring they are clear, concise, and tailored to various learning styles

Develop initial project scope documents for outsourced work to achieve learning objectives: Draft detailed project scope documents outlining objectives, deliverables, timelines. Ensure alignment with overall learning strategies and organizational standards

Anticipate and resolve project/program issues, escalating them as appropriate: Monitor project progress and proactively identify potential risks or challenges. Implement mitigation strategies, and communicate effectively with stakeholders to resolve issues, escalating to leadership when necessary

Assess the accuracy and appropriateness of courses and curriculum within the LMS: Regularly review and evaluate course content and curriculum for relevance, accuracy, and alignment with best practices in adult learning. Make recommendations for updates or enhancements based on participant feedback and performance data

Troubleshoot curriculum architecture and assignment issues in the LMS: Serve as the primary point of contact for technical issues related to course delivery and user access within the LMS

Identify and implement process improvements to enhance the efficiency of the Learning & Development (L&D) function: Analyze current workflows and training processes to identify bottlenecks or inefficiencies. Conduct regular evaluations to measure the impact of these improvements on training outcomes

Qualification

Learning Management System (LMS)Project managementCustomer SuccessTraining material developmentCommunication skillsTeam collaborationProblem-solvingDetail oriented

Required

Bachelor's degree in Marketing, Communications, Business, or a related field

2 to 4 years of related professional customer experience; prefer SaaS Customer Success

Excellent oral and written communication skills including the ability to clearly communicate recommendations and solutions plainly with customers and stakeholders

Promote cooperation and commitment within a team to achieve goals and deliverables

Diplomatically handle challenging or tense interpersonal situations

Strong project management skills including an ability to manage cross-functional deliverables in a fast-paced environment

Detail oriented

Work effectively and produce quality work in an environment of high expectations and one that embraces change