Pinehurst Surgical Clinic · 2 months ago
Secretary I - Referral Coordinator
Pinehurst,NC,US
Full-time
Onsite
Entry Level
2+ years expPinehurst Surgical Clinic is a healthcare provider specializing in surgical services, and they are seeking a Secretary I to provide essential clerical support in the Urology department. The role involves managing telephone communications, patient registration, scheduling, and ensuring efficient department operations.
Health CareHospitalMedicalOutpatient Care
Responsibilities
Answer calls promptly using approved scripting
Assist patients and route clinical questions per policy
Communicate urgent requests to clinical staff via approved methods
Return calls within one business day: urgent calls immediately
Deliver accurate messages and process referring physician requests
Handle incoming and outgoing faxes daily
Verify or enter demographic and insurance details
Register patients via portal tasks
Process referrals per clinic policy and insurance requirements
Confirm insurance coverage and schedule appointments
Provide directions and preparation details to patients
Document no-shows and cancellations in patient charts
Verify insurance information and eligibility
Complete benefit forms accurately
Contact insurance carriers online or by phone
Forward benefit forms to financial counselors and assist patients as needed
Schedule and order tests/procedures
Obtain pre-certs and referrals
Enter charges into the system
Qualification
Required
Two years of experience in a medical setting
Associate degree in Medical Office Administration or related field
Knowledge of ICD-10 and CPT-4 coding
Proficiency with Microsoft Office Suite
Ability to communicate effectively and interact sensitively with patients
Strong interpersonal skills
Highly organized and detail-oriented
Maintains confidentiality at all times
Demonstrates a service-oriented approach
Works accurately and methodically
Company
Pinehurst Surgical Clinic
Pinehurst Surgical Clinic starts with the concept of teamwork and a true dedication to delivering quality patient care.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Charles Gregg
CEO
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