AMBA · 2 months ago
Insurance Operations Team Lead
Urbandale,IA,US
Full-time
Hybrid
Mid Level
3+ years expAMBA is a trusted provider of essential coverage for retired public servants nationwide, seeking an Operations Team Lead to join their growing team. The role involves providing ongoing training, monitoring workloads, and ensuring compliance with internal policies while fostering a positive team atmosphere.
FinanceFinancial ServicesHealth CareInsurance
Responsibilities
Aid the team by answering daily questions
Provide ongoing developmental training to team members
Encourage self-directed research and provide team motivation to meet departmental goals
Engage in interactive communication with each team member, promoting and encouraging a positive team atmosphere
Focus on continuous improvement of the team, identify the need for ongoing training, and provide recommendations to management
Monitor workload and file distribution to maintain required service levels
Handle reporting of key performance indicators and other business metrics
Audit and monitor employee functions to ensure the quality and timeliness of processes
Provide backup to the supervisor, as necessary
Address escalated requests and work pieces related to complex customer situations keeping supervisor aware of situation and providing documentation
Ensure that all regulatory, compliance and transparency requirements are met and comply with all internal policies and procedures
Create and update standard operating procedures for processes and systems within the department
May attend meetings with other departments to resolve issues and provide updates to the team
Other duties as assigned
Qualification
Required
Insurance or customer service experience is required
High school diploma required
Property & Casualty license required. If not licensed, must be able to obtain within one year of employment
Excellent written and verbal communication skills
Self-motivated
Demonstrates critical thinking
Ability to work well in a team environment
Excellent organizational and time-management skills with ability to multitask
Detail oriented to ensure accuracy
Ability to lead others
Demonstrates problem solving skills
Advanced computer skills and the ability to navigate through multiple systems without assistance
Preferred
College degree or 3+ years related experience preferred
Benefits
Comprehensive benefits package including medical, dental, and vision insurance, spending accounts, and other voluntary benefits.
Annual Bonus Program.
Corporate 401k Matching.
Generous time off including vacation days, 10 paid company holidays, and paid parental leave.
Sick time that can be used for both physical and mental wellness days.
Community Involvement perks, including 1 paid day off each year to volunteer with a local charity of your choice and company volunteer events.
Free, confidential counseling and support through our Employee Assistance Program (EAP).
Support & development to cultivate your knowledge and continuing education to support your professional designations.
Business casual dress code.
Hybrid work arrangement.
Company
AMBA
AMBA distributes a comprehensive suite of life, health, property, casualty, and annuity products and services for professionals, retirees, associations and affinity groups across the U.S.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Genstar Capital
2021-08-02Private Equity
Leadership Team
Steve Cardinal
CEO
Angie Folkers, AIS, CLCS
Vice President P&C Operations
Company data provided by crunchbase