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Tanger · 1 day ago

Office Manager - Nashville

Nashville, TN

Full-time

Onsite

Mid, Senior Level

2+ years exp

Tanger is a premier owner and operator of outlet and open-air centers, dedicated to creating shopping destinations that entertain and inspire communities. The Office Manager will oversee day-to-day administrative functions, implement office policies, and support the management team while ensuring an organized office environment.

E-CommerceFashionLeisureLifestyle

Responsibilities

Develop and implement office policies and procedures, identifying opportunities for office management improvement and implementing new systems

Manage day-to-day administrative functions

Maintain an organized office environment, ensuring all reports, presentations, and other documentation are prepared and available for the Management team

Provide administrative support to the management team, including calendar management, due date assignments, meeting coordination, and travel arrangements

Oversee the proper functioning of office equipment and liaise with IT support for any technical issues

Create and maintain an onsite filing system for documents and records adhering to data protection regulations as required by the Company

Handle incoming calls, emails, and mail promptly, efficiently, and professionally

Oversee cash and credit card handling functions where applicable in accordance with company policies and procedure

Work with Credit and Collections department to follow up with tenants that have past due balances. Determine reason for late payment and get commitment for payment date. Follow up with tenants until account is brought current. Notify A/R Manager of tenants with financial problems and those with delinquent accounts

Coordinate and prioritize tasks such as correspondence, scheduling, and data entry

Manage Tanger Ambassador staff (where applicable). Ensure staff adheres to all Tanger policies related to conduct, attendance, and overall performance of the role. Provide leadership for improvement plans for employees who fail to meet expectations and recognize high performing talent

Own recruiting, onboarding, and training staff including training sessions for sampling campaigns, marketing activations, and other events as needed

Collaborate with corporate accounts payable department and oversee property level accounts payable/accounts receivable in Nexus and maintain accuracy of the General Ledger. Manage orders for consumable inventory in alignment with property expense budgets through cost-effective procurement

Support the management team with budgeting processes such as budget creation, reforecasting, capital expense management, and track expenses to maintain financial records

Oversee administrative leasing, operations, and marketing tasks across multiple databases

Conduct property walks/inspections and report findings to Property Management and take action as needed

Act as a primary point of contact for vendors, contractors, retailers, and shoppers

Support leasing efforts by managing suite photo database and show vacant spaces as needed

Research and vet vendors for SOX compliant bidding processes

Own vendor check-in/ check-out, maintaining and facilitating all on-site vendor relations, communicating information between vendors and Operations Director

Support Marketing Director with activations, signage for vendor partnerships, and monthly promotions, as well as Proof of Performance photos for advertising agreements and sampling campaigns

Collaborate with the team for meetings, marketing events, and community outreach to include occasional nights, holidays, and/or weekends

Collaborate with other departments to facilitate interdepartmental communication, resolve issues, and support cross-functional initiatives

Assist in the management and auditing of external marketing communication platforms (social media, websites, etc.)

Cultivate strong relationships with retail partners by collaborating with the management team to communicate through various channels as needed

Create effective processes and procedures by keeping Emergency Notification Systems and Crisis Management files current, taking proper crisis management steps independently when necessary

Process property incident reports for internal communication/reporting

Manage life safety reporting of direct reports as needed during crisis situations

Manager on Duty as required to include being on-site as needed, leading crisis management processes and procedures, handling urgent needs, making decisions to address the needs of internal employees, retailers, vendors, and shoppers as necessary

Assist Management team with special projects or other duties as needed or assigned per skillset and interest

Provide backup as needed for any absent management team members

Qualification

Office managementFinancial administrationLeadership skillsBilingual SpanishOrganizational skillsInterpersonal skillsProblem-solvingTime managementAttention to detail

Required