Infopro Learning, Inc · 1 month ago
Client Success Director (Learning Strategy & Experience Design) | Open to US-based candidates only
United States
Full-time
Remote
Director/Executive
10+ years expInfopro Learning, Inc. is seeking a client-centered learning practitioner for the role of Client Success Director. This position involves serving as a trusted advisor to enterprise clients, ensuring exceptional service, and identifying opportunities for partnership growth while blending design craft with consulting and relationship leadership.
Professional Training & Coaching
No H1B
Responsibilities
Serve as the primary point of contact, ensuring an exceptional and seamless client experience
Build trusted, long-term relationships with senior learning, HR, and business stakeholders
Lead Quarterly and Yearly Business Reviews grounded in data, insights, and learning impact
Translate client business needs into learning strategies, experience architectures, and solution recommendations
Participate in early-stage solutioning sessions, scoping conversations, and design workshops
Evaluate learning programs and recommend enhancements across modalities (eLearning, ILT/VILT, blended learning, performance support, platforms, AI-enabled learning)
Collaborate closely with design and delivery teams to ensure solutions align with client expectations and industry best practices
Drive expansion through consultative upselling, cross-selling, and proactive account planning
Oversee service delivery and governance, ensuring SLAs, quality benchmarks, and risk mitigation plans are consistently met
Partner with leadership to protect revenue, support profitability, and maintain long-term account health
Negotiate service agreements and oversee reporting, analytics, and performance tracking
Qualification
Required
10+ years of combined experience across Learning and Development, Learning Experience Design/Instructional Design, and Account or Program Management
Demonstrated ability to advise and influence clients on learning strategy, experience design, and solution approaches
Proven success growing enterprise accounts through strategic planning and consultative engagement
Strong relationship-building, communication, and executive presence skills
Ability to interpret data and performance insights to steer client recommendations
Experience collaborating with cross-functional teams across design, delivery, operations, and analytics
Bachelor's degree required
Company
Infopro Learning, Inc
Infopro Learning is an award-winning workforce transformation consultancy that unlocks the potential of people to power business performance.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Sriraj Mallick
Chief Executive Officer
Andy Gaur
Founder and Chairman
Company data provided by crunchbase