El Pollo Loco, Inc. · 2 months ago
Franchise Business Consultant
575 Anton Blvd, Costa Mesa, CA 92626, USA
Full-time
Hybrid
Senior Level
$115K/yr - $130K/yr
5+ years expEl Pollo Loco, Inc. is a well-established restaurant chain known for its citrus-marinated, fire-grilled chicken. The Franchise Business Consultant is responsible for overseeing the performance and growth of franchise organizations, providing support, guidance, and training to franchisees to help them achieve their business goals.
Food and Beverage
Responsibilities
Serves as key business partner to the franchisee as the primary point of contact providing ongoing support, guidance, and training to help franchisees operate their businesses effectively
Serves as main point of contact between EPL and assigned franchisees, addressing concerns, leading conflict resolution efforts, communicating brand updates, policies, and initiatives, and ensuring satisfaction
Conducts analysis on market trends, the competition, and customer feedback to report on assigned franchisee performance, issues, and opportunities
Provides guidance on EPL operational best practices, product knowledge, and customer service
Assists in conducting DMA meetings and regional meetings partnering with EPL departments to communicate EPL initiatives, franchise performance, industry news and trends
Collaborates with assigned franchisee group to develop and execute business growth strategies. Conducts Annual Business Reviews and Quarterly Business Reviews to assess performance and align on priority areas and future goals
Champions brand initiatives and new product modules to ensure 100% execution among the assigned franchise group
Works with new franchise groups to assist in new restaurant openings
Ensures assigned franchisee group(s) adhere to EPL’s brand standards (i.e., branding, marketing, customer service, and operations procedures) and franchise agreement
Conducts regular audits to ensure consistency and quality across the franchise network
Partners with Corporate Training Department to help coordinate training programs for new and existing franchisees
Partners with Corporate Marketing Department to assist franchisees with identifying local marketing initiatives
Partners with Corporate Development Department team to achieve results in new unit store growth, new store openings and remodels
Other activities, duties or responsibilities that are assigned by your supervisor or may arise from time to time
Qualification
Required
Bachelor's degree in business, marketing, or a related field
Five+ years of experience in franchise management, business development, or a related role
Valid Driver's License Required
Exceptional communication and presentation skills
Deep understanding of both the franchisee business model and QSR/Restaurant Industry
Train-the-trainer experience, coaching and willingness to develop others
Strong leadership skills and the ability to motivate and guide franchisees
Confidence in execution of strategic initiatives
Must be decisive and able to make fact-based decisions
Strong analytical and problem-solving mindset and skills; meticulous attention to detail
Ability to effectively communicate with internal and external business partners
Ability to prioritize and plan work assignments and work under pressure of frequent and tight deadlines
Ability to read, write, and interpret complex reports, documents, and correspondence
High level of proficiency with technology including Microsoft Office Suite applications, customized database applications, and internet research tools
Adept at managing and prioritizing competing time sensitive requests while working well in a team atmosphere that may be under pressure
Ability to exercise independent judgment on matters of significance to the company
Ability to work weekends and extended work schedules as needed
Ability to report to the Support Center as required for cross-collaborative work with business partners and other corporate functions
Must be willing and able to travel locally within Southern California and to out-of-state restaurant/franchisee locations, as needed by car or airplane
Benefits
Hybrid work schedule
Competitive pay and bonus
Medical + Dental + Vision Insurance
401(K) Plan with match and immediate vesting
HSA savings accounts
Vacation + Sick Pay + 12 Paid Holidays
Amazing office culture
Free El Pollo Loco food (Dine Out Card) + Restaurant Discount
Discounts on theme parks, movie tickets, sports events, hotels and more…
Company
El Pollo Loco, Inc.
In 1980 the first American El Pollo Loco opened on Alvarado Street in Los Angeles, quickly becoming a destination for the best citrus-marinated, fire-grilled pollo in town.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
$59.7MKey Investors
CapitalSpringFreeman Spogli
2025-05-21Private Equity· $14.7M
2014-07-25IPO
2007-12-27Private Equity· $45M
Leadership Team
Elizabeth Williams
Chief Executive Officer
Recent News
legacy.thefly.com
2026-01-21
2026-01-11
Company data provided by crunchbase