TTEC Digital · 1 month ago
ServiceNow Technical Consultant
United States
Full-time
Remote
Mid, Senior Level
$100K/yr - $125K/yr
3+ years expTTEC Digital is a company that focuses on enhancing customer experience by supporting employee engagement. They are seeking a ServiceNow Technical Consultant to design, implement, and support ServiceNow solutions for clients, ensuring their business needs are met effectively.
Big DataArtificial Intelligence (AI)Information TechnologyAnalytics
No H1B
U.S. Citizen Only
Responsibilities
Lead the analysis and translation of business requirements into advanced technical specifications and comprehensive ServiceNow solutions
Design, configure, develop, and implement complex ServiceNow applications and modules, ensuring optimal performance and user satisfaction
Perform advanced customization of ServiceNow applications using JavaScript, GlideScript, and other relevant technologies
Integrate ServiceNow with other enterprise systems and third-party applications using APIs, web services, and other integration methods
Lead and oversee multiple, high-impact ServiceNow implementation projects, ensuring they are delivered on time, within scope, and on budget
Provide project leadership, including mentoring junior consultants, managing project risks, and ensuring stakeholder alignment and communication
Act as a technical advisor to clients, offering expert guidance and best practices for leveraging ServiceNow to achieve business goals
Provide advanced troubleshooting, support, and optimization for existing ServiceNow implementations
Create and maintain comprehensive technical documentation, including advanced design specifications, technical guides, and process workflows
Ensure adherence to technical standards and best practices across all projects
The employee is required to travel to business and customer locations, locally and/or nationally, up to 20%
Qualification
Required
Minimum of 3-5 years of experience working with ServiceNow platform
Proven experience in designing, developing, and implementing ServiceNow solutions
Proficiency in JavaScript, HTML, CSS, and other web development technologies
Strong understanding of ServiceNow architecture and data model
Experience with ServiceNow integration methods, including REST and SOAP APIs
Knowledge of ITIL processes and best practices
Bachelor's degree in computer science, Information Technology, or a related field
ServiceNow Certified System Administrator (CSA) is required
Preferred
Experience with Customer Service Management and CCaaS
Experience with CTI and IVR integrations
Experience with Agile/Scrum methodologies
Familiarity with additional ServiceNow products and modules
Knowledge of cloud platforms and technologies
Benefits
Medical, dental, vision
Tax-advantaged health care accounts
Financial and income protection benefits
Paid time off (PTO) and wellness time off.
Company
TTEC Digital
TTEC Digital is an IT consulting firm that provides CX strategy, data and analytics, and AI solutions.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Chris Kumsher
CFO - GVP
Elsa Wilson
Executive Director, Global Partner Strategy
Recent News
Business Wire
2026-06-24
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2026-06-18
2026-05-20
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