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TIH · 1 month ago

Claims Supervisor - Alpine Rio

Flower Mound, TX

Full-time

Onsite

Senior Level

5+ years exp

TIH is a company within the insurance sector, seeking a Claims Supervisor to oversee and manage the claims department operations. The role involves supervising staff, ensuring compliance, controlling workflow, reviewing claims, and maintaining relationships with agents and adjustors.

Insurance

Comp. & Benefits

Responsibilities

Manage the supervision and coordination of the claims department and staff

Organize and disseminate information that affects the claims department to ensure necessary changes for compliance purposes

Control workflow process through Claims Coordinators reviewing allocation of staff to ensure productivity and quality standards meet or exceed expected goals

Review, analyze, track and take appropriate action on losses in order to provide account loss ratios and claims history to senior management

Train claims staff on new policies or procedures

Oversee and audit claims process ensuring proper documentation was created in the system and/or files

Review claims and approve payments under the appropriate binding authorities

Develop and maintain excellent relationships with agents and adjustors

Prepare weekly, quarterly and monthly claim's reports and forward to appropriate parties

Qualification

Claims handling experienceSupervisory experienceInsurance industry knowledgeOrganizational skillsLeadership skillsInterpersonal skillsVerbal communicationWritten communicationComputer skillsCommercial knowledgeAdjusting experienceTime management skillsDetail-oriented

Required

College degree with a concentration in business or equivalent work experience

Five years of Claims handling experience, with one year of supervisory experience

Maintain current knowledge of the insurance industry and Claim's processing ideas through regular attendance of workshops, seminars, literature reviews and/or formal continuing education

Ability to make independent decisions following company guidelines with minimal or no supervision

Good organizational, time management, and detail skills

Extensive knowledge of insurance and CRC processes

Ability to maintain a high level of tact and professionalism

Excellent leadership skills to influence departmental Employees in a positive manner

Possess strong interpersonal skills

Strong verbal and written communication skills

Strong computer and office skills

Ability to work extended hours when necessary

Preferred

Commercial and multi-line knowledge

Adjusting experience

Benefits

Medical, dental, vision, life, disability, and AD&D insurance

Tax-advantaged savings accounts

401(k) plan with company match

Generous paid time off programs

Company holidays

Vacation and sick days

New parent leave

Restricted stock units

Deferred compensation plan

Company

TIH

TIH, the fifth largest insurance broker in the United States, offers highly consultative risk management services and nearly all types of coverage, including personal, small business, corporate, employee benefits, life and health, and title.

Founded in 1922

Charlotte, North Carolina, USA

5001-10000 employees