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Ziply Fiber · 1 month ago

Senior Manager, Field Operations

Beaverton, Oregon, United States

Full-time

Onsite

Senior Level

$71K/yr - $119K/yr

7+ years exp

Ziply Fiber is dedicated to elevating the connected lives of communities by providing the fastest home internet in the Northwest. The Senior Manager, Field Operations will lead Local Managers overseeing a workforce in field operations, focusing on leadership development, performance management, and cross-functional collaboration to enhance service delivery.

InternetManufacturingTelecommunications

Responsibilities

Serve as a senior advisor to the Vice President and Director of Field Operations

Represent the Company and communicates Company vision and direction through active engagement and involvement in the community

Have thorough understanding of the local competition (products, promotions, business/sales & marketing strategies)

Oversee and manage field operations and projects within a designated area

Create and implement processes that improve efficiency, consistency and documentation of field activities and results with an intense focus on customer service

Collaborate with other parts of the company and provide feedback to improve on processes to be more responsive to customers

Instill a sense of pride and ownership in the workforce

Hold managers, employees, and other departments accountable to meet customer needs

Provide feedback and direction to ensure employee development, engagement, and business knowledge

Performs other duties as required to support the business and evolving organization

Qualification

Telecom industry experienceField Operations ManagementEngineering knowledgeLeadership skillsCustomer serviceProcess improvementProject managementInterpersonal skillsCommunication skillsOrganizational skillsAttention to detail

Required

High school diploma or GED

Minimum of seven (7) years Telecom industry experience

Minimum of five (5) years Field Operations Management experience

Must possess strong leadership and interpersonal skills along with a strong work ethic, and the ability to work well under pressure and/or with deadlines

Advanced knowledge of engineering, plant service center, outside plant and central office functions, including FTTH, TDM, VoIP, data networking, and DSL installation and repair

Advanced understanding of electronics, electrical circuitry, network installation, maintenance and testing of central offices

Must have and maintain a valid driver's license, auto insurance, and satisfactory driving record

Must complete a pre-employment drug screening