Yale University · 1 month ago
Classroom Technology & Media Specialist
New Haven, CT
Full-time
Onsite
Mid, Senior Level
$31.05/hr - $31.05/hr
6+ years expYale University is a prestigious institution contributing to a better tomorrow. The Classroom Technology & Media Specialist will provide front-line AV support for classes, meetings, and events, ensuring reliable performance of presentation and conferencing technologies while delivering high-quality service in collaboration with peers and other support teams.
AssociationBusiness DevelopmentEducationMedicalSocial Entrepreneurship
Responsibilities
Provides basic instruction and assistance for faculty, students and professional staff in the use of audio-visual equipment
Executes audio-visual service requests for classroom and event support
Provides front-line technical support services, including the set-up, operation and troubleshooting of audio-visual equipment
Provides operational support and maintenance of audio-visual equipment, which includes but is not limited to digital projectors, plasma screens, computers, public address systems, audio recorders, audio mixers, amplifiers, DVD/VHS players, document cameras, 16mm film projectors, slide projectors, microphones, projection screens, control systems and video switchers
Provides daily support services for assigned classroom zone (approximately 35 classrooms) and serves as the initial point of contact for reporting and resolving problems in these classrooms
Escalates support issues within Media Services to ensure timely solutions
Documents service requests and problem reports for departmental databases
Maintains equipment inventory for assigned classroom zone including records of maintenance and repair
Tests and maintains audio-visual rental equipment
Performs scheduled preventative maintenance, cleaning and repair of audio-visual equipment
Performs component level replacement as needed
Maintains appropriate inventory of supplies and equipment in assigned distributed storage facilities
May perform other duties as assigned
Qualification
Required
Demonstrated excellence in customer service with experience supporting AV in a fast-paced, client-centered environment
Hands-on experience with modern room control systems, video conferencing platforms, webcasting, and lecture capture technologies
Proven ability to manage and support multiple AV service requests concurrently
Highly adaptable; able to work under pressure, shift priorities quickly, learn new technologies, and collaborate effectively with clients, peers, and cross-functional IT teams
Ability to occasionally work in multiple locations in a day
Six years of related work experience, four of them in the same job family at the next lower level and a high school level education; or four years of related work experience and an Associate degree; or little of no work experience and a Bachelor degree in a related field; or an equivalent combination of experience and education
Preferred
Experience supporting large scale AV environments including endpoint devices such as microphones, speakers, projectors, displays, control panels, etc
Familiarity with both Windows and macOS platforms and with common presentation and conferencing software
Basic understanding of AV signal distribution, switching systems, and related infrastructure
Benefits
Health Insurance
Company
Yale University
Yale University is a research and education institution that prioritizes its students.
10001+ employees
H1B Sponsorship
Yale University has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (355)
2024 (449)
2023 (214)
2022 (208)
2021 (190)
2020 (155)
Funding
Current Stage
Late StageTotal Funding
$42.86MKey Investors
Bezos Earth FundAlfred P. Sloan FoundationHyundai Hope On Wheels
2025-10-23Grant
2025-05-21Grant· $0.05M
2023-01-01Grant· $1.27M
Leadership Team
Geoffrey Chatas
Senior Vice President for Operations
Jack Callahan
Senior Vice President for Operations
Recent News
2025-12-10
Company data provided by crunchbase