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USAJOBS · 1 month ago

Case Manager (Wounded Warrior)

Gulfport, Mississippi, USA

Full-time

Onsite

Mid Level

$37/hr - $42/hr

USAJOBS is hiring for a Case Manager (Wounded Warrior) position within the Fleet and Family Readiness Programs. The role focuses on providing case management support to wounded warriors, their families, and caregivers, ensuring access to necessary services and resources throughout their recovery and rehabilitation process.

ConsultingGovernmentHuman ResourcesInformation TechnologyInternetStaffing Agency

No H1B

U.S. Citizen Only

Responsibilities

Provides bedside support to Navy and Coast Guard recovering service members (RSM) and their families through minimizing delays and gaps in treatment or services. Obtains permission from RSMs to gather and exchange necessary information about the RSMs, family members, and caregivers in accordance with Privacy Act and Health Insurance Portability and Accountability Act (HIPAA) regulations

Conducts initial assessment of service member and family to identify any non-medical issues

Works alongside agencies and service providers to facilitate case coordination and information sharing. Helps patient and family make informed decisions

Coordinates with member Parent Command and Casualty Assistance Calls Officers to arrange invitational travel orders for family members, assisting with travel claims

Consults and collaborates with multidisciplinary teams during initial treatment phase and continuing throughout the continuum of care

Ensures that the RSMs, family, and caregivers have access to all medical and non-medical services including rehabilitation, education, employment-related programs, and disability benefits

Initiates referrals to Department of Defense (DoD)/Federal, State, and local Governments and non-governmental organizations, intervening when necessary to ensure delivery of services

Assists with Navy personnel specific issues such as orders, pay, housing, fitness reports/evaluations, awards and promotions, etc

Provides information and referral services on all transitional and survivor assistance programs including VA benefits and entitlements, Social Security Administration (SSA) benefits and entitlements, Department of Labor (DOL) employment assistance, educational assistance, housing, relocation assistance, and coordination of family travel

Ensures seamless transition of Sailor and family from military treatment facility (MTF) to VA or civilian healthcare systems, providing support and assistance in anticipation of challenges

Provides information and referrals as necessary for the Sailor to make informed decisions regarding continuation on active duty. Documents uniformed member and family member information in program's electronic database of record and prepares required reports

Responds to inquiries and provides information, guidance and assistance with information release approval from the Chain of Command

Submits all required documentation on assigned cases via the program's system of record. Provides reports and updates on cases are required

Provides program briefs and participates in public awareness efforts to educate the fleet on NWW

Performs other duties as assigned

Qualification

Case ManagementDoD Wounded Warrior KnowledgeProgram CoordinationAssessment SkillsTeam CollaborationStress ManagementCommunication Skills

Required

Must meet Federal Employment suitability requirements and successful completion of background investigation

Must successfully pass the E-verify employment verification check

You must go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9

May be required to pass pre-employment examinations

A valid State driver's license is required to operate motor vehicles

Must have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer

Selective Service Registration is required for males born after 12/31/1959

Frequent travel up to 25% may be required

Bedside travel is required within prescribed timelines as outlined in CNIC instruction

The incumbent must hold and maintain access to all relevant Wounded Warrior systems and enrollee database to perform required duties

Specialized experience directly related to the duties described above

Knowledge and understanding of requirements and operations of DoD or Department of Navy (DON) Wounded Warrior initiatives

Knowledge of Federal and agency regulations; knowledge of the specific organization's programs and missions

Knowledge of and skill in qualitative and quantitative methods for the assessment and improvement of program effectiveness

Ability to manage several major projects concurrently

Ability to clearly and concisely prepare, present, discuss and defend issues, findings and recommendations

Ability to work effectively on a team

Ability to work in a stressful environment on time sensitive issues

Benefits

Comprehensive benefits package (medical, dental, life insurance, spouse & dependent life insurance, long-term disability, retirement, and 401(k) savings plan, annual and sick leave, tuition reimbursement, etc.)

Stability of Federal Civilian Service

People with passion for doing work that matters

Quality of Work Life Balance

Annual Leave - 13 Per Calendar Year (based on percentage earned each pay period) (Must be onboard 90 days before using annual leave - Usage is allowed the first pay period after the 90-day mark is achieved)

Sick Leave - 13 Per Calendar Year (based on percentage earned each pay period)

Paid Holidays - 11 Per Year

Medical (vision included) and Dental Insurance

NAF Retirement Plan

401K Savings Investment Plan with employer match up to 3%

Long Term Disability Plan

Basic life insurance with optional life and spouse/dependent coverage

Medical savings account (FSA)

Access to Morale, Welfare & Recreation Programs to include Golf Courses, Marinas, Gyms/Fitness Centers, Bowling Centers, Restaurants, Discounted Tickets and Travel options and shopping privileges at the Navy Exchange!