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iPROMOTEu · 1 month ago

Collections Coordinator - PT

Appleton, WI

Full-time

Onsite

Mid Level

3+ years exp

iPROMOTEu is seeking a Collections Coordinator who will identify non-compliant activity and manage receivables to ensure consistent cash flow for the company's Affiliates. The role involves overseeing the accounts receivable process, maintaining positive relationships with customers and Affiliates, and managing credit limits and payment plans.

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Responsibilities

Overseeing the AR team mailbox and researching/responding accordingly

Overseeing personal mailbox and researching/responding accordingly

Initiating friendly reminder emails

Negotiate payment plans with customer

Taking inbound calls via the AR phone loop

Initiate outbound calls/emails for collection efforts

Oversee modules for pooled collections

Review aging to keep the credit limits and age limits with tolerable thresholds

Identify and escalate trends in Affiliate collected payments

Working with customers to ensure proper payment remittance

Update account data

Complete vendor setup forms

Identify and correct problem invoices by following up with internal business partners

Assist cash applications by researching unapplied cash

Initiate customer refunds

Manage credit limits by reviewing and reducing iPROMOTEu/Affiliate risk

Manage Age limits by reviewing and reducing iPROMOTEu/Affiliate risk

Coordinate account disaffiliation activities across Operations/Finance team to ensure target dates are met

Apply credits and vouchers on account to open invoices as needed

Prepare customer statements

Escalate any customer bankruptcy or legal issues to Legal services/current manager

Prepare and provide required information to Legal to send out Affiliate and customer demands

Maintain positive relationships with customers in an effort to minimize financial risk

Review late fee waiver requests, escalating to management when needed

Review all Affiliates who owe iPROMOTEu funds and reach out accordingly

Negotiate payment plans with Affiliates

Maintain positive relationships with Affiliates to ensure the highest level of service is provided

Identify and initiate commission deductions

Process credit card payments for captive balances

Apply credits and vouchers on captive accounts towards open balances

Qualification

Collections experienceAccounts receivable experienceMicrosoft OfficeB2B environmentCustomer service experiencePersonal leadershipTeam leadershipProblem solvingCommunication skillsStrategic thinking