Fabick Cat · 1 month ago
Service Writer
Fenton, MO
Full-time
Onsite
Senior Level
5+ years expFabick Cat is the authorized dealer of Caterpillar equipment and has been in business for over 100 years. The Service Writer is responsible for being a liaison between the shop and external customers, communicating progress on service work.
Construction
Responsibilities
Maintains and reviews work order files. Includes opening jobs, making changes and reviewing work orders for closing on the computer. Monitors credit approval and assures that COD jobs are collected when appropriate. Provides input for changes in procedure. Reviews daily time cards and labor entry to make sure time is entered into the appropriate job segment. Keeps abreast of technical developments. Assists with walk in customers and phone calls
Responsible for a program of self-improvement and personal development. Attends scheduled training meetings. Utilizes available time in learning to read and interpret manufactures' reference material. Strives to upgrade ability and knowledge in all phases of the service operation
Responsible for maintenance of good customer relations and a continued building of the company image. Resolves customer complaints immediately. Treats customers fairly, friendly and courteously. Assures customer contacts are made on a timely basis and in a business-like manner. Ensures a high level of internal communication
Complies with routine reporting requirements. Establishes, implements and maintains necessary reports, records, controls and procedures to assure compliance with company and Caterpillar requirements
Assists to maintain service facilities. Establishes and maintains a current inventory list of all service equipment and tooling. Assures proper maintenance and utilization of equipment, tools, building and yard. Maintains a neat, orderly and safe Service Department and yard
Keeps Shop Manager appraised to all matters pertinent to the service department. Reports information to the Shop Manager accurately and on a timely basis. Communicates employee suggestions and grievances
Performs other miscellaneous duties as required
Qualification
Required
Associate's degree in Business or Diesel related field required
5 or more years of customer service experience in either the automotive, trucking, or Heavy Equipment industry required
Must be proficient with the entire Microsoft Office Suite including Excel, Word, and Outlook required
Comfortable with resolving customer issues and complaints required
General people and customer service abilities required
Preferred
Prior experience as a diesel technician is preferred
Benefits
Highly competitive total compensation and benefits package
Company
Fabick Cat
Fabick Cat is the exclusive dealer of Caterpillar equipment, power systems, parts and service.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Todd Stanley
Chief Operating Officer
Chris Hansen, MBA
Human Resources Business Partner
Recent News
2022-05-05
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