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TTEC Digital · 5 days ago

ServiceNow Technical Consultant

United States

Full-time

Remote

Mid, Senior Level

$100K/yr - $125K/yr

3+ years exp

TTEC Digital is a company dedicated to enhancing customer experience through employee support. They are seeking a ServiceNow Technical Consultant to design, implement, and support ServiceNow solutions, ensuring they meet client business needs and optimizing application integration.

AnalyticsArtificial Intelligence (AI)Information Technology

No H1B

U.S. Citizen Only

Hiring Manager

John Fennell

Responsibilities

Lead the analysis and translation of business requirements into advanced technical specifications and comprehensive ServiceNow solutions

Design, configure, develop, and implement complex ServiceNow applications and modules, ensuring optimal performance and user satisfaction

Perform advanced customization of ServiceNow applications using JavaScript, GlideScript, and other relevant technologies

Integrate ServiceNow with other enterprise systems and third-party applications using APIs, web services, and other integration methods

Lead and oversee multiple, high-impact ServiceNow implementation projects, ensuring they are delivered on time, within scope, and on budget

Provide project leadership, including mentoring junior consultants, managing project risks, and ensuring stakeholder alignment and communication

Act as a technical advisor to clients, offering expert guidance and best practices for leveraging ServiceNow to achieve business goals

Provide advanced troubleshooting, support, and optimization for existing ServiceNow implementations

Create and maintain comprehensive technical documentation, including advanced design specifications, technical guides, and process workflows

Ensure adherence to technical standards and best practices across all projects

Qualification

ServiceNow platform experienceServiceNow solution designJavaScript proficiencyServiceNow integration methodsITIL knowledgeHTMLCSS proficiencyServiceNow certificationsTechnical consultingAgile/Scrum experienceProject leadership