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VetEvolve · 2 days ago

Magruder-Tabb Animal Clinic - CSR

Yorktown, VA

Part-time

Onsite

New Grad, Entry Level

VetEvolve's Magruder-Tabb Animal Clinic is a respected small animal practice in Yorktown, VA. They are seeking a part-time Customer Service Representative to provide exceptional service to clients and support the veterinary team in patient care and administrative tasks.

PetService IndustryStaffing AgencyVeterinary

Responsibilities

Greet clients and patients warmly, providing professional, empathetic, and attentive service while answering in-person inquiries promptly

Maintain client communications via phone, email, and mail, including follow-ups and thank-you messages

Schedule, confirm, and forward book appointments, routing requests appropriately; triage patients based on urgency

Communicate clearly about hospital services, wellness care, vaccinations, diagnostics, surgical aftercare, and specialty packages

Handle sensitive situations (e.g., euthanasia, test results, payments) with tact and professionalism

Maintain accurate patient records, request and attach prior records, and ensure charges are captured

Fill veterinary prescriptions accurately and provide instructions to clients

Assist with over-the-counter product sales and maintain inventory

Support veterinarians, technicians, and Practice Manager with patient care and administrative tasks

Maintain a clean, organized, and safe hospital environment; follow safety and hygiene protocols

Participate in opening, closing, and weekend duties as assigned

Perform all other duties as assigned

Qualification

Veterinary experiencePractice management softwareClient communicationData entryMicrosoft OfficeBasic mathManual dexterityEmpathyProfessional appearanceTeam collaboration

Required

High school diploma or equivalent required

Basic computer proficiency, including the ability to use computer systems, email, practice management software, Microsoft Office applications, and basic scheduling tools

Accurate data entry and record-keeping skills

Able to perform basic math for cash handling, billing, and appointment management

Manual dexterity required for typing, filing, and handling patients or supplies

Strong written and verbal communication skills; able to communicate clearly with clients, team members, and veterinarians

Demonstrated ability to provide professional, empathetic, and client-focused service while maintaining composure in high-stress or emotionally challenging situations

Ability to lift and carry up to 50 pounds and safely handle animals up to 130 pounds

Comfortable sitting, standing, walking, bending, and kneeling for extended periods throughout the workday

Professional, neat appearance consistent with hospital standards

Must be able to work a flexible schedule and be available for scheduling during all hours the practice is open to support hospital operations