Paragon Honda · 1 month ago
Automotive Business Development Manager BDC
Woodside, NY
Full-time
Onsite
Mid Level
$120K/yr - $130K/yrParagon Honda is seeking an Automotive Customer Service BDC Manager to oversee the Automotive Customer Service BDC Consultants. The role involves managing department metrics, ensuring goals are met for customer contacts, and assisting in the sales process while training staff and maintaining performance levels.
AutomotiveProfessional ServicesService Industry
Responsibilities
Ensure that department metrics and goals are met in relation to appointments set, appointments show and sold for Internet and Inbound phone leads
Maintain and increase ROI levels set by the company
Assist in the process of generating the sales of vehicles, service, aftermarket products and finance products
Assist in the training of sales and the BDC Consultants as it relates to the e-Sales office functions
Be proficient in dealing with customers via telephone and email
Measure and maintain performance levels set by the company
Compile all necessary reports on a timely basis
Manage employee schedules and time clock reporting for payroll
Measure, monitor and report all shows and sales (delivered) deals by the BDC Consultants for commissions and bonus
Hiring, evaluating, managing, counseling, terminating and disciplining of all BDC personnel
Effectively utilize CRM and Lead Management tools
Install processes and train employees
Be knowledgeable about sales process, business philosophy, and products
Knowledge of office practices and administrative procedures
Train staff all processes
Will follow behavioral expectations consistent with the Company's visions/values
Qualification
Required
Previous dealership experience required
Must have sales experience
Must have flexible availability
Skill in the use of personal computers and personal computer software packages, CRM, Internet, Outlook Email, MS Word, MS Excel and various other applications
Ability to work in call center environment
Ability to organize and handle multiple tasks with flexibility
Ability to thrive in a team environment and consistently display professional demeanor
Benefits
Comprehensive training
Competitive compensation
Unparalleled benefits
Company
Paragon Honda
Paragon Honda provides one stop car service.
Founded in 1999
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Camilo Barrientos
General Sales Manager CPO Dept
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