Airtable · 10 hours ago
Technical Support Specialist - East Coast
United States
Full-time
Remote
Mid Level
$73K/yr - $95K/yrAirtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes. The Enterprise Technical Support Specialist will be the trusted technical expert for enterprise customers, responding to inquiries, troubleshooting complex issues, and collaborating with cross-functional teams to deliver exceptional support.
DatabaseDeveloper ToolsSaaSSoftware
Responsibilities
Provide expert troubleshooting and guidance on technical issues across multiple channels (email, video calls)
Deliver a world-class customer experience by actively listening to concerns, empathizing with customers, and resolving issues in a timely and effective manner. Use your communication skills to relay valuable feedback to product and engineering teams to improve our platform and support processes
For complex issues, you’ll know when to escalate to senior technical teams or other relevant stakeholders, ensuring a smooth transition and swift resolution for the customer
Accurately document all customer interactions and technical issues in Salesforce, and track trends to help identify opportunities for process and product improvements
Contribute to the continuous growth of Airtable’s knowledge base by creating and updating helpful resources based on customer interactions
Stay ahead of new features and product updates. You'll educate customers on best practices and help them leverage Airtable to optimize their workflows and business processes
Qualification
Required
Experience with Airtable, whether personally or professionally
Experience in an enterprise-focused technical support role, especially within a B2B tech environment
Strong written and verbal communication skills, with the ability to tailor messages to a wide variety of audiences
Strong analytical skills and technical aptitude for solving complex problems
Natural curiosity and ability to dive deep into technical issues and continuously learn
Self-driven desire to exceed expectations and continuously improve performance
Experience with tools like Salesforce, Confluence, G Suite, and enterprise-level technology
Solid understanding of concepts such as relational databases, REST APIs, and writing formulas
Benefits
Benefits
Restricted stock units
Incentive compensation
Company
Airtable
Airtable is a cloud-based software company that offers an online platform for creating and sharing relational databases.
Founded in 2013
501-1000 employees
H1B Sponsorship
Airtable has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (18)
2024 (12)
2023 (16)
2022 (40)
2021 (28)
2020 (11)
Funding
Current Stage
Late StageTotal Funding
$1.35BKey Investors
XNGreenoaksThrive Capital
2022-07-01Secondary Market
2021-12-13Series F· $735M
2021-03-15Series E· $270M
Leadership Team
Howie Liu
Cofounder, CEO
Andrew Ofstad
Co-founder
Recent News
Crunchbase News
2025-12-09
2025-12-02
Company data provided by crunchbase