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Bryant Bank · 1 month ago

Floating Teller/CSR

Foley, AL

Full-time

Onsite

Entry Level

1+ years exp

Bryant Bank is dedicated to providing legendary service to its customers. The Floating Teller/Customer Service Representative (CSR) plays a vital role in supporting multiple branches by processing banking transactions, delivering exceptional customer service, and assisting with various financial services.

BankingCommunitiesFinancial Services

Responsibilities

Receive and process deposits, withdrawals, and other financial transactions with accuracy

Cash checks, disburse funds, verify signatures, validate identification, and ensure compliance before processing

Enter all transactions into the bank’s recordkeeping system and issue receipts

Maintain appropriate cash levels and balance cash drawers at the end of each shift

Provide exceptional service by addressing customer inquiries, resolving issues, and responding to concerns professionally

Build and maintain constructive relationships with customers and colleagues

Conduct customer needs assessments to match products and services with financial goals

Handle complaints, negotiate solutions, and resolve disputes effectively

Identify opportunities to promote and recommend bank products, services, and programs

Open new accounts, assist with financial transactions, and support sales initiatives

Educate customers on the use of bank products, services, and digital tools

Ensure all transactions and processes comply with banking laws, regulations, and internal policies

Maintain secure and organized work areas, protecting negotiable instruments and confidential customer information

Use sound judgment to evaluate information, detect potential risks, and escalate issues when necessary

Provide coverage and support across multiple branch locations based on operational needs

Support branch operations by collaborating with team members and performing other duties as assigned

Qualification

Customer Service ExpertiseCash HandlingMathematical ReasoningAttention to DetailOrganizational & Time ManagementIntegrity & DependabilityCommunicationRelationship Building

Required

High school diploma or GED

Minimum one year of customer service experience

Cash handling experience

Customer Service Expertise: Knowledge of customer service principles, including needs assessment, meeting quality standards, and evaluating satisfaction

Mathematical Reasoning: Ability to perform basic math accurately for transaction processing

Attention to Detail: Strong accuracy in handling cash, verifying information, and maintaining thorough records

Communication: Clear and effective verbal and written communication skills

Organizational & Time Management: Ability to prioritize, plan, and complete tasks efficiently

Integrity & Dependability: Consistently ethical, reliable, and responsible

Relationship Building: Ability to establish and maintain cooperative working relationships

Accountability: Accepts individual responsibility for personal work performed; Has basic awareness of performance expectations associated with serving customers and utilizing resources; Performs duties and position with limited guidance

Collaboration: Works with project team members to summarize progress in preparation for briefings; Volunteers to assist others with excess work; Contributes to group discussions

Customer Service: Exchanges information appropriately with customers and co-workers; Resolves problems, questions, or complaints; directs complex or non-routine problems, questions, or complaints to the appropriate person; Asks for guidance in difficult situations

Decision-Making: Exercises good judgment in situations where there are clear and straightforward answers; Understands when it is appropriate to make decisions independently vs. when it is appropriate to seek advice from higher level; Occasionally seeks guidance from others when faced with adversity

Organizational Awareness: Demonstrates general knowledge of the mission and functions of the organization; Demonstrates basic knowledge of and adheres to the organization's policies, procedures, rules, regulations impacting the organization, and guidelines; Stays current with organizational programs and polices; Understands the company's organizational structure and key departments/functions

Self-Management: Adheres to goals and deadlines set by supervisor; Allocates time to meet goals and complete assigned work by given deadlines; Takes on new or additional responsibilities when asked

Must be able to lift up to 15 pounds occasionally

Ability to stand for extended periods; may also require sitting at a desk and working on a computer for prolonged periods

Ability to travel between branch locations as needed