Customer Success AI Agent Engineer jobs in United States
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Wispr Flow · 1 month ago

Customer Success AI Agent Engineer

positionSan Francisco or New York
timeFull-time
remoteHybrid
seniorityMid Level
money$120K/yr - $150K/yr

Wispr Flow is a company focused on revolutionizing human-computer interaction through voice technology. They are seeking a Customer Success AI Agent Engineer to design processes, train AI agents, and enhance customer experience workflows.

Artificial Intelligence (AI)Machine LearningSoftware

Responsibilities

Build Scalable Customer Success Operations
Design and refine Wispr Flow’s customer success processes end to end
Implement clean, efficient workflows across CX, Support, and Success
Translate ambiguous needs into structured, repeatable systems
Train and Optimize AI Agents
Develop AI agent prompts, decision paths, and escalation flows
Train agents on Wispr Flow voice, tone, product logic, and domain knowledge
Iterate to improve accuracy, autonomy, and responsiveness
Automate Key Workflows
Identify manual or repetitive tasks across Support and Success
Build automations using Wispr Flow’s platform and internal tools
Eliminate operational friction and increase TAM productivity
Partner Cross Functionally
Collaborate with the CX Lead to align operations with strategy
Sit with TAMs to uncover real-world workflow needs
Partner with Product to translate recurring issues into systemic improvements

Qualification

Support engineeringAutomated workflowsAI agent trainingZendeskPythonProcess-builder mindsetClear communication

Required

Background in support engineering or support platform operations such as Zendesk, Intercom, Pylon, or Decagon
Experience creating automated workflows, triggers, and scripts
Familiarity with AI or LLM-powered systems and agent training
A process-builder mindset with the ability to observe patterns and formalize them into systems
Clear communication skills for working with both technical and non-technical stakeholders

Preferred

Experience in high-growth B2B & B2C SaaS environments
Exposure to modern CX organizations with strong operational rigor
Knowledge of prompt engineering or lightweight scripting in tools like Python or JavaScript
Experience supporting or collaborating closely with Technical Account Managers

Company

Wispr Flow

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Effortless voice dictation
dateFounded in 2021
location
San Francisco, California, USA
people-size11-50 employees
web-link
https://wisprflow.ai

Funding

Current Stage
Early Stage
Total Funding
$81.6M
Key Investors
Notable CapitalMenlo VenturesMatt Kraning
2025-11-20Series A· $25M
2025-06-24Series A· $30M
2024-09-30Series Unknown· $12M

Leadership Team

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Tanay Kothari
Co-Founder / CEO
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Sahaj Garg
Co-Founder/CTO
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Recent News

thesaasnews.com
Wispr Raises $25M Series A Extension
2025-11-21
Tech Startups - Tech News, Tech Trends & Startup Funding
Top Startup and Tech Funding News – November 20, 2025
2025-11-21
PR Newswire
Wispr Raises $25M To Build Its Voice Operating System
2025-11-20
Company data provided by crunchbase