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Universal Audio · 1 month ago

Lead Designer - Digital UI/UX

United States

Full-time

Remote

Senior Level, Lead/Staff

$130K/yr - $150K/yr

5+ years exp

Universal Audio is a company focused on providing exceptional audio experiences for music makers. As the Lead Designer for Digital UI/UX, you will drive the user-centered design vision for subscription-based SaaS products, shaping the customer journey and creating intuitive interfaces to enhance user engagement and retention.

AudioHardwareSoftware

Responsibilities

Define and champion a user-centric design philosophy across the organization, with an emphasis on SaaS and subscription-based product experiences

Design onboarding funnels, activation flows, dashboards, and in-app moments that drive subscription starts, trial conversions, retention, and recurring engagement

Create wireframes, prototypes, high-fidelity designs, and interaction models that communicate complex ideas clearly and simply

Iterate rapidly using qualitative insights, quantitative data, A/B testing, and user research—treating design as an optimization engine that directly influences KPIs

Partner closely with product management to define user problems and translate them into clear, testable, user-centric solutions

Collaborate with engineering to ensure design feasibility, accessibility, and high-quality implementation

Work hand-in-hand with analytics and growth teams to measure funnel performance, activation rates, cohort behavior, and friction points throughout the onboarding journey

Qualification

UI/UX designSaaS product experienceA/B testingFigmaAnalytics platformsFront-end technologiesService designCustomer journey mappingContent-driven designCommunication skills

Required

Proven ability to design clean, modern, intuitive interfaces for subscription-based SaaS products and content-centric applications

Deep experience designing and optimizing onboarding funnels, trial experiences, subscription checkout flows, and retention-boosting UX

Strong understanding of growth loops, activation metrics, user engagement signals, and how UX design directly affects performance KPIs

Demonstrated experience with analytics platforms (e.g., GA, Amplitude, Mixpanel, Heap) and A/B testing tools, with a track record of driving measurable improvements

Excellent visual design fundamentals and mastery of Figma

Ability to communicate design decisions clearly and persuasively to cross-functional partners

Experience in service design, customer journey mapping, or lifecycle-focused UX

Basic fluency in front-end technologies (HTML/CSS/JavaScript) to effectively collaborate with engineering

Strong understanding of content-driven product design—how editorial, media, or instructional content shapes user comprehension and engagement

Bachelor's degree in Graphic Design, Interaction Design, Human-Computer Interaction, or related field; equivalent work experience considered

5-7+ years of overall experience, with 5+ years in product/UI/UX design, specifically within SaaS or subscription-based products