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TulsaConnect · 1 month ago

Systems Administrator II

Tulsa, Oklahoma, United States

Full-time

Onsite

Mid Level

TulsaConnect is the largest Oklahoma-owned provider of Data Center and MSP services, seeking to expand its team of IT professionals. The Systems Administrator II will provide technical support and system administration, ensuring high availability of IT infrastructure and participating in Data Center operations.

CommercialInformation ServicesInformation Technology

Responsibilities

Regular attendance is required. May be assigned to different shifts to accommodate customer demand

Respond to and resolve tier-2 customer issues via inbound phone calls to the technical support line

Address tier-2 customer issues submitted through inbound emails in the trouble ticketing system

Accurately track billable customer service time using the trouble ticketing system

Troubleshoot and resolve customer issues both remotely and onsite at customer premises

Occasionally travel to customer sites for on-site project work as needed

Provision and deploy new physical and virtual server and network environments for clients

Provide first-level response to alerts from various servers, network, and facility monitoring systems

Create and maintain systems and process documentation

Provide escorted access to Data Center facilities for Co-location customers

Assist with the installation of customer equipment in Data Centers, which may involve lifting heavy server equipment

Perform occasional network cabling tasks, including punch-down of standard CAT5E/CAT6 cabling and installation of RJ-45 connectors

Conduct daily visual inspections of Data Center systems to ensure proper functionality

Maintain cleanliness and organization of Data Center facilities

Participate in a 24/7 on-call rotation schedule as required

Provides excellent customer service by following the company’s customer service standards: Ownership, Professionalism, Troubleshooting, keeping customers informed, and providing customers with an experience beyond their expectations

Qualification

Virtualization technologyWindows Server technologiesOffice 365Network design/troubleshootingFirewall setupMicrosoft AzureCustomer serviceTroubleshooting skills

Required

Experienced

Advanced level experience with virtualization technology (Hyper-V preferred)

Advanced level experience with Windows Server technologies (Active Directory, Remote Desktop Services, Group Policy, Security Groups, etc.)

Advanced level Office 365 Experience

Advanced level experience in designing/troubleshooting production network environments

Advanced level firewall setup, IPSEC VPN, design and implementation of zones/NAT/ACLs

Advanced knowledge in Microsoft systems both on premise and Azure based technologies

Advanced troubleshooting skills and the ability to communicate issues and resolutions

Ability to understand and present TulsaConnect's vision strategy and organization

Commitment to excellent service and customer satisfaction

Must be able to engage in normal office activity, including, but not limited to, significant computer work and data analysis, heavy customer contact via phone and frequent in-person meetings

Must be able to attend and participate in meetings

This job requires lifting up to 50 pounds

Current Driver's License

High school diploma, GED, or any further education