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Otsuka Pharmaceutical Companies (U.S.) · 1 day ago

Director, Customer Engagement Platforms

United States

Full-time

Remote

Director/Executive

$183K/yr - $274K/yr

7+ years exp

Otsuka Pharmaceutical Companies (U.S.) is seeking a Director for Customer Engagement Platforms to oversee the development and optimization of their customer engagement strategies. The role involves managing a team, collaborating cross-functionally, and utilizing data-driven insights to enhance engagement platforms and ensure alignment with corporate objectives.

Health CareMedical

Comp. & Benefits

H1B Sponsor Likely

Responsibilities

Execute the overarching customer engagement strategy on current and future engagement platforms, aligning medical/business objectives

Lead the management and optimization of customer engagement platforms, including marketing automation and analytics tools

Lead a high-performing team of operational specialists, including webinar production, medical writing, and customer service engagement specialists

Utilize data analytics and insights to continuously improve engagement strategies and measure performance against KPIs

Stay updated on the latest customer engagement technologies and trends, identifying opportunities for implementation

Manage the budget for customer engagement initiatives, ensuring cost-effective solutions

Stay informed about the latest developments in disease research and medical education. Seek feedback from users and stakeholders to identify areas for improvement. Implement enhancements and updates to meet evolving educational needs and align with future Omnichannel initiatives

Qualification

Customer engagement platformsData analyticsProject managementTeam managementWeb analyticsLeadership skillsCommunication skillsStrategic thinkingProblem-solving

Required

BS or BA in Marketing, Communication, Information Technology, or a related field required

Proven track record of at least 7-10 years in customer engagement, corporate communications, or related roles, using various engagement platforms

Strong leadership and team management skills

Proficiency in customer engagement platforms and tools

Exceptional analytical and problem-solving abilities

Excellent communication and interpersonal skills

Strategic thinker with a results-oriented mindset

Preferred

Advanced degree or equivalent experience (at least 8 years' experience in pharmaceutical or related industry consulting experience) preferred

Preferred experience managing website communities or pharmaceutical educational programs

Experience with social media and web analytics (e.g., Google analytics) preferred

Experience working in remote or hybrid teams is a plus

Benefits

Comprehensive medical, dental, vision, prescription drug coverage

Company provided basic life

Accidental death & dismemberment

Short-term and long-term disability insurance

Tuition reimbursement

Student loan assistance

A generous 401(k) match

Flexible time off

Paid holidays

Paid leave programs

Other company provided benefits

Company

Otsuka Pharmaceutical Companies (U.S.)

Glassdoor4.1

There are two Otsuka pharmaceutical industry companies in the U.S.: Otsuka America Pharmaceutical, Inc.

Founded in 1989

Rockville, Maryland, USA

1001-5000 employees

https://www.otsuka-us.com

H1B Sponsorship

Otsuka Pharmaceutical Companies (U.S.) has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (8)

2024 (6)

2023 (11)

2022 (5)

2021 (9)

2020 (13)