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Austin Bank · 1 month ago

Telephone Customer Service Representative

Longview, TX

Part-time

Onsite

New Grad, Entry Level

$14.42/hr - $14.42/hr

Austin Bank is looking for a customer-oriented service representative. The role involves providing superior customer service by telephone and assisting customers with their banking and financial needs.

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Responsibilities

Provides superior customer service, by telephone, for the Bank’s customers and employees

Understand and comply with regulatory requirements for financial transactions, most specifically Bank Secrecy Act (BSA) and Customer Identification Program (CIP) as it relates to specific job functions

Exhibits superior customer service as an Austin Bank team member

Demonstrates high quality relationship building techniques to ensure the customer receives the best possible solution to his banking and financial needs

Helps promote a loyal relationship between the customer and Austin bank

Participates in developing a teamwork atmosphere with co-workers as part of department/branch location by attending meetings, participating in discussions, treating co-workers with respect and courtesy, and contributing to departmental goals

Has a responsibility to stay abreast of company communications by reading publications, announcements and company e-mails, etc

Takes advantage of appropriate communication channels regarding bank related business matters

Develop personal skills and capabilities through on-going training, as provided by the company or elsewhere subject to Company approval

Uphold and safeguard the organizations values particularly relating to ethics, integrity, and confidentiality both internally and externally

Greets customers and provides superior customer service

Cooperates with fellow workers and supervisors to provide superior customer service to the Bank’s customers and employees

Provides information to callers about Austin Bank products and services, including but not limited to deposit products, loan products and electronic banking products

Sells or cross-sells as the opportunity arises

Utilizes definitive questions to accurately and rapidly determine the true needs of the caller and either provides the requested information, resolves the issue or determines the specific employee or department that must be contacted to properly address the customer’s request or issue

Uses acquired knowledge, product and services guides and other reference materials to assist in properly providing information and services to callers

Possesses the knowledge, or ability to rapidly acquire such knowledge, to utilize the Bank’s hardware and software systems to access the information or perform the research and/or maintenance to properly service the Bank’s customer base

Uses professionalism, courtesy and tact to work with the Bank’s employees and customers, even potentially irate customers, striving to resolve the immediate issue and ensuring the customer’s confidence in Austin Bank, if at all possible

Maintains confidentiality at all times

Reports to work regularly and promptly

Enhances professional growth and development through participation in educational programs, current literature, and in-service meetings, etc

Maintains established department and Bank policies, procedures and objectives and quality assurance

Qualification

Customer serviceBanking knowledgeCommunication skillsTeamworkProblem-solving

Required

Customer-oriented service representative

Understanding and compliance with regulatory requirements for financial transactions, specifically Bank Secrecy Act (BSA) and Customer Identification Program (CIP)

Exhibits superior customer service as an Austin Bank team member

Demonstrates high quality relationship building techniques

Participates in developing a teamwork atmosphere with co-workers

Stays abreast of company communications

Develop personal skills and capabilities through ongoing training

Uphold and safeguard the organization's values relating to ethics, integrity, and confidentiality

Greets customers and provides superior customer service

Cooperates with fellow workers and supervisors

Provides information about Austin Bank products and services

Sells or cross-sells as the opportunity arises

Utilizes definitive questions to determine the true needs of the caller

Uses acquired knowledge, product and services guides to assist callers