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First American · 1 day ago

Senior Director, Core Market Operations - Direct Division

New Jersey, United States

Full-time

Onsite

Lead/Staff

First American is a leading company in title insurance and settlement services, dedicated to fostering an inclusive and supportive work environment. The Senior Director, Core Market Operations, is responsible for overseeing title and escrow operations across multiple locations, ensuring compliance with regulations, and driving operational excellence while collaborating with sales leadership to align strategies with market performance.

Financial ServicesInsuranceProperty InsuranceReal EstateReal Estate Investment

Responsibilities

Lead regional title and escrow operations across multiple offices, ensuring high-quality service delivery and process consistency

Maintain compliance with company standards, regulatory requirements, and operational best practices

Identify opportunities to optimize workflows, improve productivity, and enhance service quality

Develop and execute operational strategies that support Division goals, scalability, and market development

Oversee and strengthen 'core markets,' typically generating less than $30M in annual revenue but designated as foundational or strategic

Partner with Sales leadership to support market growth initiatives, customer experience expectations, and performance alignment

Provide leadership, coaching, and development for Directors, Area Managers, Branch Managers, and multi-office operational teams

Manage workforce planning, staffing, performance evaluations, and succession planning

Foster a culture aligned with First American's values, emphasizing accountability, collaboration, and continuous improvement

Monitor and analyze operational KPIs, financial performance, and service-level metrics to ensure achievement of business goals

Lead the adoption and implementation of new systems, processes, and technologies to support operational effectiveness

Act as the key operational decision-maker within the region, proactively addressing issues and identifying opportunities

Demonstrates deep knowledge of title and escrow operations, including risk mitigation, compliance, and regulatory awareness

Drives efficiencies through process improvements and implementation of best practices

Translates Division goals into actionable operational plans that support growth and long-term scalability

Anticipates market trends and operational needs to position the region for success

Builds and leads high-performing teams through coaching, mentoring, and effective performance management

Creates a culture of accountability, employee engagement, and service excellence

Partners effectively across Sales, Finance, HR, Compliance, and other support functions

Builds strong relationships to align operational priorities with organizational objectives

Understands key financial metrics and operational drivers that impact profitability and productivity

Uses data to make informed decisions and optimize regional performance

Guides teams through organizational, technological, and process-related changes

Promotes adaptability and resilience across the region

Qualification

TitleEscrow operationsOperational strategyProcess optimizationLeadership skillsFinancial acumenChange leadershipCollaboration skillsCommunication skills