Apply on Employer Site

Counterpart · 1 month ago

People Operations Manager

United States

Full-time

Remote

Mid, Senior Level

$115K/yr - $130K/yr

5+ years exp

Counterpart is an insurtech platform reimagining management and professional liability for the modern workplace. As People Operations Manager, you will build programs and processes that help employees perform their best work while managing HR systems and enhancing the employee experience.

Artificial Intelligence (AI)Big DataFinTechInsurTechSoftware

Responsibilities

Administer and maintain our HR tools (Rippling, Lattice, Google Workspace)

Manage day-to-day workflows including onboarding, offboarding, compensation updates, and data accuracy

Document and refine processes to create clarity and consistency across the employee lifecycle

Support automation and process improvements that enhance accuracy and scalability

Lead end-to-end logistics for onboarding and offboarding, ensuring a seamless and organized experience

Partner with recruiting and hiring managers to implement 30/60/90-day plans for new hires

Collect feedback from new employees to identify and execute improvements to the onboarding process

Coordinate performance cycles, including setup, scheduling, reminders, and tracking

Maintain and update templates, forms, and documentation to support reflection and feedback

Partner with the Head of People to roll out engagement surveys and follow-up actions

Manage benefits enrollment, 401(k), and leave programs

Respond to employee questions with accuracy, empathy, and confidentiality

Keep HR documentation current and ensure compliance with legal requirements

Plan and execute company events, offsites, and team-building moments

Manage employee milestones (birthdays, anniversaries, shoutouts) and internal recognition efforts

Coordinate wellness, swag, and culture programs that reflect our values and connect our remote team

Qualification

People OperationsHR Systems ManagementProject ManagementOnboarding ProcessesPerformance ManagementEmployee EngagementEmpathyCultural AwarenessTeam BuildingInterpersonal SkillsCommunication SkillsAttention to DetailDocumentation Skills

Required

5+ years of experience in People Operations, HR, or similar roles within high-growth or remote-first companies

Experience managing core HR systems and tools (e.g., Rippling, Lattice, G Suite, Slack)

Detail-oriented project manager who thrives on systems, documentation, and execution

Strong interpersonal and communication skills — able to work with a wide range of teammates and leaders

High integrity, discretion, and empathy — you care deeply about people and want to make work better

Preferred

Experience supporting performance management, learning and development, or engagement programs

Benefits

Stock Options: Every employee is able to participate in the value that they create at Counterpart through our employee stock option plan.

Health, Dental, and Vision Coverage: We care about your health and that of your loved ones. We cover up to 100% of your monthly contributions for health, dental, and vision insurance and up to 80% coverage for family members.

401(k) Retirement Plan: We value your financial health and offer a 401(k) option to help you save for retirement.

Parental Leave: Birthing parents may take up to 12 weeks of parental leave at 100% of their regular pay following the birth of the employee’s child, and can choose to take an additional 4 unpaid weeks. Non-birthing parents will receive 8 weeks of parental leave at 100% of their regular pay.

Unlimited Vacation: We offer flexible time off, allowing you to take time when you need it.

Work from Anywhere: Counterpart is a fully distributed company, meaning there is no office. We allow employees to work from wherever they do their best work, and invite the team to meet in person a couple times per year.

Home Office Allowance: As a new employee, you will receive a $300 allowance to set up your home office with the necessary equipment and accessories.

Wellness stipend: $100 per month to spend toward an item or service that supports your wellness (i.e. massage or gym membership, meditation app subscription, etc.)

Book stipend: To support your intellectual development, we offer a book stipend that allows you to purchase books, e-books, or educational materials relevant to your role or professional interests.

Professional Development Reimbursement: We provide up to $500 annually for you to invest in relevant courses, workshops, conferences, or certifications that will enhance your skills and expertise.

No working birthdays: Take your birthday off, giving you the opportunity to relax, enjoy your special day, and spend time with loved ones.

Charitable Contribution Matching: For every charitable donation you make, we will match it dollar for dollar, up to a maximum of $150 per year. This allows you to amplify your charitable efforts and support causes close to your heart.