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Expedock · 1 month ago

Operations Executive – US Ocean (FCL & LCL)

United States

Full-time

Remote

Entry, Mid Level

2+ years exp

Expedock is a tech-enabled workforce augmentation platform that leverages top offshore talent and technology to enhance business capabilities. The Operations Executive will manage various logistics operations, including customs clearance, delivery coordination, and cost reconciliation, ensuring timely and accurate handling of shipments.

Artificial Intelligence (AI)Freight ServiceLogisticsSoftware

Responsibilities

Pre-Arrival Coordination & Arrival Notice Management

Receive pre-alert/shipment documents from origin offices or overseas agents

Follow up with steamship lines for ISF confirmation, Arrival Notice, and freight invoices

Review all charges (ocean freight, origin costs, documentation fees, amendments, etc.) and prepare accurate Arrival Notice billing

Issue Arrival Notice + invoice to the consignee/broker minimum 7 days prior to vessel arrival (or immediately for late vessels) to ensure timely payment and avoid delays

Customs Clearance & Last Free Day (LFD) Management

Coordinate with customs broker for clearance status and resolve any holds (exam, AMS, PGA, etc.)

Track Last Free Day for both demurrage (storage) and detention (container use) daily

Proactively send LFD alerts and reminders to consignee/broker starting 7 days before LFD, then 3 days, 2 days, and daily countdown once inside 48 hours

Escalate to management when consignee is unresponsive or LFD is at risk

Delivery Coordination & Trucking Arrangement

Arrange delivery with truckers once cargo is cleared and available (or on wheels if live unload)

Coordinate with consignee/broker on delivery appointments, special requirements (liftgate, inside delivery, etc.)

Handle any delivery exceptions (refused cargo, storage orders, redelivery fees) and ensure additional costs are approved and billed to consignee

Container Return Monitoring & Detention/Per Diem Management

Monitor empty container return status daily after delivery

Follow up with consignee/trucker for proof of empty return before detention clock expires

Calculate and bill any detention/per diem charges incurred due to late return; ensure payment is collected from consignee (never absorbed by us unless pre-approved)

Dispute incorrect carrier detention invoices when applicable

File Closure, Cost Reconciliation & Customer Communication

Reconcile final carrier and vendor invoices against quoted/billed amounts

Issue any debit notes for additional charges (detention, demurrage, exam fees, waiting time, etc.) and follow up for payment

Obtain proof of delivery, close file in system, upload all final documents, and release final invoice to customer

Act as single point of contact for consignee throughout the shipment: provide proactive status updates, answer queries, resolve issues, and ensure complete customer satisfaction

Qualification

Ocean Import OperationsUS import proceduresFreight forwarding systemsDelivery coordinationCustomer communicationCustomer service mindsetCommunicationHigh attention to detail