Amazon · 2 months ago
System Admin/Engr II - AMZ9443876
Herndon, Virginia, USA
Full-time
Onsite
Mid Level
$104K/yr - $160K/yr
3+ years expAmazon Web Services, Inc. is a leader in cloud services, and they are seeking a System Admin/Engr II to provide advanced technical support and oversee documentation for their cloud services. The role involves troubleshooting complex systems, executing migrations to the AWS Cloud, and collaborating with service development teams to enhance customer experience.
Artificial Intelligence (AI)DeliveryE-CommerceFoundational AIRetail
Responsibilities
Provide advanced remote technical support to customers by responding to difficult technical inquiries related to large and production critical issues to propose solutions to and/or resolve root causes of cloud network and/or system issues
Lead and oversee documenting all varieties of corner case scenarios and troubleshooting of workflows in AWS internal knowledge databases, and create tutorials, how-to videos and other technical materials for the AWS customer community
Navigate and configure complex Linux/Windows systems and troubleshoot difficult issues
Apply advanced knowledge of information science and technology to perform difficult network troubleshooting of Amazon services using tools and technologies, including TCP/IP, DNS, DHCP, routing, switching, LAN/WAN, traceroute commands, iPerf, dig commands, and/or cURL
Execute migrations of existing on-premise environments to AWS Cloud, grow clients' existing cloud architecture by onboarding them onto new AWS services and provide maintenance support by providing complex technical assistance
Analyze product and reports on support performance metrics to measure support success, service performance and drive customer facing platform improvements
Acts as a liaison between service development team and support engineering team, communicating customer feedback through tech sync meetings for product and service improvement
Participate in bug bash events to identify straightforward bugs and improve documentation to support overall customer experience
Execute customer code assessments and support customers in code development to deploy customer applications on the AWS cloud
Qualification
Required
Bachelor's degree or foreign equivalent degree in Networking, Information Technology, Computer Science, or a related field
Three years of experience in the job offered or a related occupation
Three years of experience in performing Linux or Windows Systems administration
Three years of experience must also include at least one of the following: (1) Working with one of the following database administration technologies: (a) MySQL, (b) Oracle, (c) PostgreSQL, or (d) MS-SQL; (2) Working with one of the following NoSQL technologies: (a) DynamoDB, (b) Redis, (c) MongoDB, or (d) Cassandra; (3) Working with ETL tools in managing data workflow jobs; or (4) Performing Hadoop system administration with experience with one of the following: (a) Hive, (b) Spark, (c) HDFS, (d) Presto, (e) Yarn, (f) Sqoop, (g) Python, or (h) shell scripting
Benefits
Equity
Sign-on payments
Full range of medical, financial, and/or other benefits
Company
Amazon
Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.
10001+ employees
H1B Sponsorship
Amazon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22803)
2024 (21175)
2023 (19057)
2022 (24088)
2021 (12233)
2020 (14881)
Funding
Current Stage
Public CompanyTotal Funding
$8.11BKey Investors
AmazonKleiner Perkins
2023-01-03Post Ipo Debt· $8B
2001-07-24Post Ipo Equity· $100M
1997-05-15IPO
Leadership Team
Douglas J. Herrington
CEO, Worldwide Amazon Stores
Werner Vogels
VP & CTO
Recent News
2026-01-22
2026-01-22
2026-01-22
Company data provided by crunchbase