Citizens · 2 months ago
Collection Recovery Specialist
One Citizens Bank Way, Johnston, RI, 02919, US
Full-time
Onsite
New Grad, Entry LevelCitizens is a financial institution looking to enhance its Collections and Recovery team. The role involves assisting customers through financial hardships by providing solutions and support while adhering to compliance and operational standards.
BankingCredit CardsFinancial ServicesFinTechRetail
Responsibilities
Collect payments on predefined accounts through problem resolution, servicing and negotiation techniques
Adhere to policy and compliance guidelines regarding security of customer information. Includes Citizens, local, state and federal laws
Adhere to system documentation, policies and procedures to ensure accurate operational reporting
Review account status, advise customer of current status, and request additional information as needed on inbound / outbound calls
Ability to consistently and proficiently negotiate payments on accounts within all level stages of delinquency within one line of business
Ensure operational goals are met as set by department standards
Achieve a quality score as set by department standards
Adheres to provided schedule
Determine account status based on system of record
Qualification
Required
High School Diploma required
Excellent oral communications counseling and persuasion skills
Knowledge of Fair Debt Collection Practices
Flexibility to adapt to changing business needs and requirements with a consistent, positive attitude
Excellent data entry and typing skills
Math aptitude
Familiarity with digital phone systems
Make independent decisions and exercise sound judgment
Organized work habits
Ability to perform in a production environment and meet monthly operational metric goals
Preferred
Associates preferred
Benefits
Exceptional benefits such as medical, dental, and generous Paid Time Off policy
Access to 401(k) with corporate match and Employee Stock Purchase Program
Access to exclusive colleague offers on Citizens products and services
Company
Citizens
At Citizens, we recognize that the journey to accomplishment is no longer linear and that individuals are made of all they have done and all they are going to do.
Founded in 1828
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$2B2025-02-26Post Ipo Debt· $750M
2024-07-09Post Ipo Debt· $1.25B
2014-09-23IPO
Leadership Team
Melisa Carrascoza
SVP, Business Banking Market Executive - New England South
Steve Kozek
Head of Commercial Excellence, Senior Vice President
Recent News
2026-01-22
Talk Business & Politics
2026-01-19
Company data provided by crunchbase