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RR Donnelley · 1 month ago

Customer Service Account Specialist

Cudahy, WI

Full-time

Onsite

Mid, Senior Level

$48K/yr - $70K/yr

5+ years exp

RR Donnelley is a leading global provider of marketing, packaging, print, and supply chain solutions. The Customer Service Account Specialist will coordinate the production of printed materials, maintain positive customer relations, and ensure job instructions are accurately processed throughout the manufacturing stages.

Marketing & Advertising

Responsibilities

Engage customers to gather job requirements and translate customer requirements in to detailed manufacturing/kitting instructions and shipping/postal instructions for disposition of the customers & products

May make suggestions to customers regarding workflow/process improvements to proposed jobs to maximize the benefits to both the customer and the company

Provide quality review for other Print Production Specialists to ensure all information is accounted for and accurate before the commencement of production

Ensure job instructions are entered and verified in the various manufacturing systems and queued in to the production schedule

Confer with customers throughout production to keep them informed of the status of jobs, solicit additional information needed for current jobs, and coordinate changes to jobs

May forward/review proofs with customer, obtain approval of materials, such as artwork, color separations, or ink samples

Coordinate production of components with other internal plants and/or external vendors as required

Coordinate the resolution of customer or manufacturing issues with customer jobs. Engage appropriate departments to verify the issue and determine the root cause

May make recommendations to management on the appropriate responses to issues that are in the best interest of the customer and the company

Communicate with customers regarding the resolution of issues

May provide pre-sales support with customers and discuss the manufacturing capabilities and requirements needed to produce a successful job

Monitor progress of jobs throughout production, confer with manufacturing operations on counts and final runs and ensure the final product meets customer requirements and company standards

Tally the final production runs and work performed to assemble paperwork for billing purposes

May mentor junior level Print Production staff or work on special projects

May have responsibility for determining the supplies and paper needed for jobs including the use of vendors to supply components of the customer product

May assist sales in the RFP process by supplying estimates and determining how to efficiently process a complete job

May have responsibility for the composition and/or copy prep of the customers & products

Performs other related duties and participates in special projects as assigned

Qualification

Customer service experienceMS Office proficiencyOrganizational skillsGoogle Suite experienceDeadline managementOral communicationWritten communication

Required

HS diploma or equivalent with 5+ years of relevant administrative/operational support in manufacturing operations or office environment directly related to the duties of the job

Prior experience in customer service is required

Able to consistently apply applicable policies, procedures, regulations, and program objectives when carrying out the duties of the job

Must have strong knowledge of technology; such as MS Office or MAC word processing, spreadsheets, or other programs specific to the job in order to complete job duties successfully

Must have excellent oral and written communication skills to communicate effectively across departments when completing assignments

Must have strong organizational skills with the ability to manage deadlines and prioritize workload and make adjustments to meet business needs

Must be able to work weekends and holidays as needed

Preferred

Experience with Google Suite

Benefits

Medical

Dental

Vision coverage

Paid time off

Disability insurance

401(k) with match

Life insurance

Other voluntary supplemental insurance coverages

Tuition assistance

Maternity leave

Adoption assistance

Employer/partner discounts

Company

RR Donnelley

Glassdoor3.4

RRD provides a complete portfolio of marketing, packaging, print and business services to the world’s most respected brands, including 91% of the Fortune 100.

Founded in 1864

Chicago, Illinois, US

10001+ employees