Sendbird · 1 month ago
AI Agent Engineer, Internal Operations
San Mateo, California, United States
Full-time
Hybrid
Mid, Senior Level
$150K/yr - $190K/yrSendbird is on a mission to build the AI workforce of tomorrow, and they are seeking an AI Agent Engineer to help transform how the company operates. This role involves building, deploying, and orchestrating AI agents to significantly enhance internal productivity and streamline workflows across various functions.
Developer APIsMessagingMobileVideo Chat
Responsibilities
Architect, build, and deploy internal AI agents that can reason over unstructured data (Slack, google docs, google sheets, email, cloud & AI infrastructures, data warehouse, dashboards, CRMs, ERP, finance, accounting, etc.) and act autonomously — e.g., automating tasks, scheduling follow-ups, generating insights, or coordinating actions across systems
Identify and map inefficiencies across functions (e.g., Revenue Ops, People Ops, Finance & Accounting, Marketing, Sales, Customer Success, and even Product Development) and build agentic automations that compress time and cognitive load, and boost productivity, if not automate completely
Prototype and ship fast — from prompt graphs to fine-tuned models, toolchains, and LLM orchestration frameworks (LangChain, OpenDevin, etc.)
Collaborate across boundaries: work with every department to re-imagine workflows through AI-first mindset and leverage, not incremental efficiency
Instrument productivity metrics — measure and visualize the before/after impact of agent deployment on velocity, decision quality, and throughput
Teach and evangelize the adoption of AI and agents across the organization to enable as many employees as possible to become 100x employees
Stay at the frontier of emerging LLMs, retrieval frameworks, and agentic architectures, bringing the latest techniques directly into production
Qualification
Required
Architect, build, and deploy internal AI agents that can reason over unstructured data (Slack, google docs, google sheets, email, cloud & AI infrastructures, data warehouse, dashboards, CRMs, ERP, finance, accounting, etc.) and act autonomously
Identify and map inefficiencies across functions (e.g., Revenue Ops, People Ops, Finance & Accounting, Marketing, Sales, Customer Success, and even Product Development) and build agentic automations that compress time and cognitive load, and boost productivity
Prototype and ship fast — from prompt graphs to fine-tuned models, toolchains, and LLM orchestration frameworks (LangChain, OpenDevin, etc.)
Collaborate across boundaries: work with every department to re-imagine workflows through AI-first mindset and leverage, not incremental efficiency
Instrument productivity metrics — measure and visualize the before/after impact of agent deployment on velocity, decision quality, and throughput
Teach and evangelize the adoption of AI and agents across the organization to enable as many employees as possible to become 100x employees
Stay at the frontier of emerging LLMs, retrieval frameworks, and agentic architectures, bringing the latest techniques directly into production
You're an engineer who builds and iterates fast, and thinks systemically — capable of connecting APIs, data streams, and workflows into cohesive autonomous systems
Fluent in modern AI stacks (Python, TypeScript, LLM APIs, LangChain, vector databases, retrieval pipelines)
Deep empathy for how organizations and businesses actually operate — you can sit in a finance meeting or customer success review and instantly spot what should or could be automated
Obsessed with velocity, leverage, and compounding productivity. You believe an AI agent should not just do human work faster — it should do what humans never had time to imagine
You're as comfortable in the command line as you are in the boardroom
You're strongly aligned to our 7 core values
Preferred
Experience with multi-agent orchestration or workflow engines
Background in data engineering or MLOps for LLM applications
A track record of 'automation art' — professional or passion projects where your systems replaced hours of cognitive work with seconds of autonomous reasoning
Benefits
20 days PTO, 13 paid US company holidays, 7 sick days, 1 volunteer day, plus 2 rest/rejuvenation days and birthday day off
Company subsidized medical, dental, vision insurance (100% for the employee, 80% for dependents)
Flexible Spending Accounts or Health Savings Accounts, depending on your selected health insurance plan
Equity program
401K program
Parental leave
Life and disability insurance
Be Your Best Self: An annual stipend of $3,500 (prorated by start date) for expenses ranging from professional development classes and training, to personality assessments, gym memberships, books, fitness classes, mental health services and massages
Company
Sendbird
The omnichannel AI agent platform for delightful customer service.
Founded in 2013
201-500 employees
H1B Sponsorship
Sendbird has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (6)
2023 (5)
2022 (5)
2021 (3)
2020 (4)
Funding
Current Stage
Growth StageTotal Funding
$220.72MKey Investors
Steadfast FinancialY Combinator
2022-01-01Series Unknown
2021-08-17Secondary Market
2021-04-06Series C· $100M
Leadership Team
John Kim
CEO of AI Agent Workforce
Harry Kim
Co-Founder & Chief Architect
Recent News
2025-12-29
2025-11-25
Destination CRM
2025-11-19
Company data provided by crunchbase