Apply on Employer Site

Central States · 2 weeks ago

Field Training Manager

Tontitown, AR

Full-time

Onsite

Senior Level

5+ years exp

Central States is one of the nation’s largest producers of metal roofing and siding, dedicated to customer satisfaction and community involvement. The Field Training Manager is responsible for educating sales teams and customers on metal roofing products and installation practices, driving engagement, and enhancing team proficiency to strengthen customer satisfaction.

Building MaterialManufacturingWholesale

Comp. & Benefits

Responsibilities

Develop and deliver comprehensive training programs for sales teams and customers focused on metal roofing products, applications, and installation best practices

Plan and execute customer-focused events such as “New Customer Training Days” and “Customer Appreciation Days” to build customer product knowledge and strengthen relationships

Design and maintain training materials, manuals, and presentations in conjunction with Marketing to support consistent and effective learning across audiences

Serve as the primary resource for product-related inquiries and installation requests for troubleshooting, ensuring timely and accurate support for customers and internal teams

Partner with the Quality team to investigate and resolve product-related claims and provide timely feedback to improve quality and performance

Represent the company at trade shows, conferences, and industry events to hold product installation demonstrations, share expertise, and identify new training opportunities

Collaborate with Sales and Marketing to align training content and materials with business objectives, customer needs, and brand messaging

Maintain up-to-date expertise on metal roofing systems, industry standards, and emerging trends to continuously enhance training content and delivery

Qualification

Metal roofing expertiseTraining program developmentTechnical instructionConstruction knowledgeAdult learning methodologiesInnovative thinkingCommunity involvementCustomer focusTeamwork

Required

High school diploma or equivalent

5+ years of experience in roofing, construction, or a related technical field

Proven experience delivering training, technical instruction, or product knowledge

Preferred

Bachelor's degree in Construction Management, Engineering, Business Administration, or a related field

Relevant certifications or training in metal roofing systems, construction, or adult learning methodologies

Experience supporting or leading field-based customer training or technical service programs

Benefits

401K Match

Education assistance available – Up to $5,250 each year

Profit-Sharing bonus or own it bonus

Medical

Dental

Vision

Holiday pay

Paid Time Off

Employee Assistance Program providing Confidential Emotional Support, Work and Lifestyle Support, Legal Guidance, Financial Resources and Digital Support

Care Guides to help employees navigate the complex healthcare system

Life insurance – 1.5x annual salary – 100% employer paid

Wellness Program – earn up to $1,200 annually when enrolling in a medical plan!

Health Savings Accounts

Flexible Spending Accounts

Short-Term Disability

Long-Term Disability – 100% employer paid

Performance based merit increases

SHINE program – Employee Financial Assistance and Dependent Scholarships!