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Cognizant · 6 days ago

NICE CxOne Developer

United States

Full-time

Remote

Mid, Senior Level

$112K/yr - $130K/yr

6+ years exp

Cognizant is a leading professional services company, and they are seeking a NICE CxOne Developer to enhance and optimize IVR systems for seamless customer service experiences. The role involves collaborating with cross-functional teams to develop, implement, and troubleshoot IVR systems.

ConsultingIndustrial AutomationInformation TechnologySoftwareSoftware Engineering

No H1B

Responsibilities

Develop and enhance IVR systems using NICE CXone Studio

Design, implement, and test Studio Scripting logic and workflows

Integrate REST APIs with the IVR system for data exchanges and third-party integrations

Troubleshoot and resolve issues related to IVR systems and integrations

Optimize IVR performance and user experience through continuous monitoring and improvement

Qualification

NICE CXone ScriptingCXone Studio scriptingREST APIs integrationCCaaS architectureContact center KPIsTroubleshootingPerformance optimizationTeam collaboration

Required

NICE CXone Scripting skills, NICE CCaaS experience

6+ years' experience with NICE CXone suite of products including hands-on experience implementing NICE CXone tools, reports, dashboards, training, and call/chat workflows

6+ years of experience with CXone Studio scripting and advanced contact routing

Strong knowledge of contact center KPIs, workforce optimization, AI/IVR integrations, and quality management tools

Solid understanding of REST APIs and experience integrating with Web Services

Strong knowledge of CCaaS architecture and network infrastructure