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Jonas Software · 23 hours ago

Customer Success Partner

United States

Full-time

Remote

Entry, Mid Level

$42K/yr - $45K/yr

2+ years exp

Jonas Software is a leading provider of SaaS solutions for the Food & Beverage and Restaurant industries. They are seeking a Customer Success Partner to nurture customer relationships, drive portfolio stability, and grow recurring revenue through proactive engagement and education.

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Responsibilities

Serve as the primary relationship owner for a defined portfolio of active merchants, ensuring retention, satisfaction, and portfolio health

Conduct regular account reviews and proactive outreach to identify opportunities for improvement, engagement, or revenue expansion

Analyze portfolio performance and merchant trends to anticipate risk, identify churn indicators, and collaborate with internal teams to address issues early

Guide merchants through best practices for software adoption, payment processing optimization, and feature utilization to improve business outcomes

Collaborate closely with Sales, Partner Services, and Support to deliver a seamless customer experience from activation through long-term growth

Maintain accurate account records and activity tracking in Salesforce and related systems

Represent the voice of the customer in cross-functional discussions, sharing insights that help improve product experience and retention outcomes

Occasionally attend industry trade shows, user events, or customer webinars as needed to deepen market understanding and strengthen relationships

Qualification

SaaS experienceCustomer SuccessAccount ManagementSalesforce proficiencyAnalytical skillsRelationship managementGoogle WorkspaceMicrosoft Office SuiteWritten communicationVerbal communicationProblem-solving mindsetOrganizational skills

Required

2+ years of experience in SaaS, Customer Success, Account Management, or a similar customer-facing role

Strong analytical and relationship management skills with a proactive, problem-solving mindset

Proficient with Salesforce, Google Workspace, and Microsoft Office Suite

Excellent written and verbal communication skills, with the ability to adapt to varied audiences from small business owners to multi-location operators

Self-motivated, organized, and able to manage multiple priorities in a remote environment

Preferred

Experience in the food, beverage, or restaurant industry and/or payments or embedded finance is a significant asset

Benefits

Quarterly performance-based incentives tied to portfolio retention and revenue health

Company

Jonas Software

Glassdoor3.0

Jonas Software is a provider of enterprise management software solutions to the Club, Leisure Fitness & Sports, Foodservice. It is a sub-organization of Constellation Software.

Founded in 1990

Toronto, Ontario, CAN

5001-10000 employees