PagerDuty · 2 hours ago
Director of Global Commercial Sales
Atlanta, GA
Full-time
Hybrid
Lead/Staff, Director/Executive
$119K/yr - $164K/yr
5+ years expPagerDuty, Inc. is a global leader in digital operations management, seeking a strategic leader to architect and scale their commercial sales engine. The role involves leading a high-performing sales team, developing digital-first strategies, and maximizing conversion rates to effectively acquire and grow customers.
AnalyticsCloud ComputingInformation TechnologyIT ManagementSaaSSoftware
Responsibilities
Lead and scale a global team of Sales Development Representatives, Business Development Representatives and Sales Representatives focused on commercial (SMB, VSB, MidMarket) acquisition and expansion as well as cover enterprise acquisition
Develop and execute comprehensive strategies that prioritize agentic tools, automated sequences, and digital engagement
Own and deliver against new business and expansion revenue forecasts with weekly accuracy and accountability
Design and implement processes that leverage our agentic SDR tool as the primary driver of initial prospect engagement, qualification, and nurturing while ensuring human sellers step in at optimal conversion points to maximize pipeline efficiency
Leverage advanced Salesforce capabilities and sophisticated email sequences to create seamless, automated customer journeys
Partner with our programs team to build and optimize automated email programs, chatbot interactions, and digital touchpoints which span across acquisition and expansion lifecycle moments
Monitor tool performance (including agentic tools), analyze effectiveness metrics, and continuously refine automated prospecting, qualification, and nurturing workflows
Establish clear protocols for when and how human reps engage in the sales process, ensuring seamless handoffs from agentic tools to human representatives. Focus human efforts on high-value activities that require personal touch and relationship building
Work collaboratively with Marketing, Sales Operations, Customer Success, and Product teams to optimize digital lead flow to attain quarterly new + expansion targets
Establish comprehensive reporting frameworks that provide actionable insights into agentic tool performance, digital engagement metrics, and human intervention points to be shared across Commercial leadership team as well as senior leadership across sales and marketing
Coach and develop a team of junior sales representatives to grow their sales careers at PagerDuty and beyond
Qualification
Required
5+ years of progressive sales leadership experience with direct responsibility for revenue targets and team management in a B2B SaaS environment, with demonstrated success implementing digital-first sales approaches and automation technologies
Demonstrated success in building a high-performing, metrics-driven SDR/BDR function
Proven track record of owning and consistently delivering against revenue numbers with experience managing forecasting processes and providing accurate weekly pipeline reporting. Success scaling revenue through automated and digital channels
Expert-level proficiency with Salesforce.com, sales engagement platforms, and marketing automation tools
Hands-on experience implementing and optimizing AI-powered sales development tools, with understanding of how to balance automated engagement with human intervention for maximum effectiveness to attain business new and expand targets
Proven ability to design and implement scalable processes that prioritize digital engagement and automation while maintaining high conversion rates and customer experience standards
Strong analytical skills with the ability to interpret performance data from both agentic tools and human activities, identifying optimal intervention points and conversion opportunities
Education: Bachelor's degree required
Benefits
Competitive salary
Comprehensive benefits package
Flexible work arrangements
Company equity
ESPP (Employee Stock Purchase Program)
Retirement or pension plan
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)
Paid volunteer time off: 20 hours per year
Company-wide hack weeks
Mental wellness programs
Company
PagerDuty
PagerDuty is an operations performance platform that helps monitor IT infrastructure, detect issues, and resolve incidents.
1001-5000 employees
H1B Sponsorship
PagerDuty has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (7)
2023 (7)
2022 (12)
2021 (9)
2020 (3)
Funding
Current Stage
Public CompanyTotal Funding
$523.6MKey Investors
AccelHarrison Metal
2023-10-10Post Ipo Debt· $350M
2019-04-10IPO
2018-09-06Series D· $90M
Leadership Team
Jennifer Tejada
CEO & Chairperson
Alex Solomon
Co-founder and GM Platform
Recent News
2025-12-31
2025-12-29
2025-12-29
Company data provided by crunchbase