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Pegasystems · 1 day ago

Technical Support Engineer

United States

Full-time

Remote

Entry, Mid Level

$70K/yr - $104K/yr

2+ years exp

Pegasystems is a global software company providing engineering support for their products and applications. The Technical Support Engineer will collaborate with clients and peers to troubleshoot and resolve technical issues related to Pega’s CRM applications, while maintaining exceptional customer relationships and driving client-focused solutions.

Artificial Intelligence (AI)CRMRobotic Process Automation (RPA)Software

Comp. & Benefits

No H1B

U.S. Citizen Only

Responsibilities

You will provide world-class technical support for Pega’s products

You will apply your knowledge and technical competence on Pega products and services to support the resolution of client issues every day

You will collaborate with peers and product teams as needed to research problems and provide solutions to our clients in time-critical situations

You will strive to maintain exceptional customer relationships by handling client questions and concerns on their support tickets with speed, accuracy, and professionalism

You will demonstrate ownership and drive support incidents with proactive actions to avoid escalations and thereby meet Pega’s service level agreements

You will work with field engineers to assist on-site teams in resolving complex issues

You will become a subject matter expert in product functionality and use that to drive client-focused solutions

You will continuously learn about our products and the latest technological trends of today’s market

Qualification

JavaObject-oriented programmingTroubleshootingC++C#Database technologiesOperating systemsPega Certified System ArchitectEffective communicationTeam playerAdaptability