RxVantage · 1 month ago
Senior Director/Director, Client Partner
United States
Full-time
Remote
Director/Executive
15+ years expRxVantage is a company that transforms how medical practices engage with life sciences resources to improve patient care. They are seeking a proven Client Services leader to manage enterprise accounts, driving client success and strategic partnerships within the life sciences sector.
Cloud ComputingEnterprise SoftwareHealth CareMedicalSoftware
Responsibilities
Own and grow a portfolio of 15–20 life sciences enterprise accounts, ensuring clients view RxVantage as a trusted, strategic partner
Drive client success by proactively meeting known needs, uncovering new opportunities, and ensuring a consistently high level of satisfaction
Lead strategic account planning, aligning on client priorities, challenges, and goals while collaborating closely with Business Development to identify expansion opportunities
Identify and engage priority stakeholders across functions to drive adoption/usage, growth, and long-term success
Drive retention and growth by owning and managing pipeline, advancing opportunities, and creating strategic account plans and proposals in partnership with Business Development
Own and guide renewal conversations with clients, overseeing the full renewal process to ensure retention across your book of business
Lead and develop direct reports, providing coaching, feedback, and direction to ensure they deliver on client strategies and growth plans
Track impact and performance by monitoring KPIs for both client outcomes and team success, ensuring retention and growth targets are met
Partner cross-functionally with Business Development, Strategy, Operations, & Product teams to deliver a seamless, end-to-end client experience
Stay ahead of industry trends, bringing insights back to clients and the team to strengthen relationships and elevate the value RxVantage provides
Collaborate with Client Partners across accounts to share best practices, leverage collective expertise, and strengthen team capabilities
Qualification
Required
Incredibly high ethical standards and a deep understanding of the importance of ethics and compliance in the life sciences industry
15+ years of Client Service/Success experience managing enterprise relationships and selling into life science companies
Proven ability to build trust quickly with prospects and clients, and to cultivate lasting, strategic business partnerships
Strong strategic and analytical mindset, with expertise in interpreting metrics and turning insights into action
Exceptional business acumen, with the ability to assess client needs, uncover opportunities, and drive growth
Outstanding communication skills (written, verbal, and presentation), with the ability to influence at all levels
Experience with CRM (Salesforce or equivalent) to manage pipeline and client activity
Proven track record developing and executing complex strategies for life sciences clients
Experience with cross-functional implementation teams, ensuring successful execution and measurable outcomes
Benefits
Competitive Salary
100% Company-Paid Premium Option for Employee’s Medical, Vision, and Dental Plans
Short-term and Long-term Disability
Life Insurance
401k Matching
Work from Anywhere within the US
Flexible PTO
100% Paid Parental Leave
Post-Parental Leave Program - $5k stipend to assist with expenses, 4 week 100% paid “Ease-Back” return to work transition period
Charitable donation matching
Company
RxVantage
RxVantage provides cloud-based software that enables efficient communication of medical practices.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$2.75MKey Investors
dRx Capital
2020-01-01Series B
2014-06-01Series Unknown
2011-12-31Series A· $2M
Leadership Team
James Dwyer
Co-Founder | Practice Engagement
Adam Nazar
CTO
Recent News
Company data provided by crunchbase