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Hiscox · 1 month ago

Assistant Vice President, Miscellaneous Professional Liability Claims

USA, Boston

Full-time

Hybrid

Senior Level, Lead/Staff

$165K/yr - $170K/yr

10+ years exp

Hiscox is a dynamic insurance company seeking an Assistant Vice President in their Claims team. The AVP will manage a team of claims professionals, ensuring high performance and adherence to best practices while driving engagement and development within the team.

ConsultingFinancial ServicesInsurance

Responsibilities

Manages team of 5-7 Claim Professionals handling Miscellaneous Professional Liability claims

Drives team engagement, development, performance, and growth

Drives Key Performance Indicators and adherence to Hiscox USA Best Practices through managerial diary and file reviews

Participates in all Quality Assurance activities including monthly reviews and calibrations

Utilizes data to determine action-planning and coaching opportunities

Reviews coverage analyses and coaches accordingly

Drives litigation management behaviors within assigned team including strategy, cost analysis, and overall exposure

Identifies and provides solutions for key issues and trends to senior leaders

Allocates new incoming claims, re-opened claims, and escalations due to severity

Acts as the escalation point for customers and brokers

Part of the Claims Leadership Team. Opportunity to participate in leadership presentations

Assists Director/VP in preparing and presenting reserve recommendations and claims trends

Takes an active role in the Claims/UW/Actuarial feedback loop

Plays an active role in performance management, recruitment and on-boarding

Opportunity to participate in Claims wide action-planning, collaboration with peers

Ability to manage through and pivot with change

Qualification

Claims management experienceProfessional Liability claimsClaims handling practicesAnalytical skillsLeadership skillsVerbal communicationWritten communicationRelationship buildingCritical thinking

Required

10+ years of claims handling experience

Bachelor's degree required

5+ years of Professional Liability claims experience. Miscellaneous Professional Liability is a must

3+ years of Claims management experience. Leadership and people management skills

Will have participated in baseline Leadership training

Expert knowledge of claims handling practices to include coverage analysis, litigation management, reserving practices, and negotiation

Excellent analytical, critical thinking, verbal and written communication skills

Strong rapport-building and relationship effectiveness skills

Preferred

JD from an ABA accredited law school may be considered as a supplement to claims handling experience

JD preferred

Benefits

401(k) with competitive company matching

Comprehensive health insurance, vision, dental and FSA plans (medical, limited purpose, and dependent care)

Company paid group term life, short- term disability and long-term disability coverage

24 Paid time off days plus 2 Hiscox days,10 paid holidays plus 1 paid floating holiday, and ability to purchase up to 5 PTO days

Paid parental leave

4-week paid sabbatical after every 5 years of service

Financial Adoption Assistance and Medical Travel Reimbursement Programs

Annual reimbursement up to $600 for health club membership or fees associated with any fitness program

Company paid subscription to Headspace to support employees’ mental health and wellbeing

2024 Gold level recipient of Cigna’s Healthy Workforce Designation for having a best-in-class health and wellness program

Dynamic, creative and values-driven culture

Modern and open office spaces, complimentary drinks

Spirit of volunteerism, social responsibility and community involvement, including matching charitable donations for qualifying non-profits via our sister non-profit company, the Hiscox USA Foundation