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Boomtown Casino Biloxi · 1 month ago

Slot Assistant Shift Manager

Harvey, LA

Full-time

Hybrid

Entry, Mid Level

1+ years exp

Boomtown Casino Biloxi is part of PENN Entertainment, an industry leader in integrated entertainment and casino gaming experiences. They are seeking a Slot Assistant Shift Manager to supervise staff, manage daily operations, and ensure superior customer service within the Slots department.

Casino

Responsibilities

Supervise staff and manage daily operations during assigned shifts in the Slots department

Support, administer, and manage operational goals, monitoring performance and profit objectives

Coordinate scheduling with the manager, addressing any concerns to ensure guest satisfaction

Assist in the budget process by providing recommendations and supporting compliance with departmental budget initiatives; report budget concerns to the manager

Promote and demonstrate superior customer service in line with department and company standards and programs; ensure team members adhere to customer service standards and address issues as they arise

Authorize and verify jackpot payments, when applicable, following established procedures

Collaborate with the Shift Manager to implement and oversee strategies for customer service, comping, Slot floor layout and mix, revenue growth, and expense management to maximize profitability

Share responsibility for team member engagement with the Shift Manager by addressing feedback, suggestions, complaints, and grievances

Assist in maintaining and processing paperwork, logs, schedules, and communication related to the Slots department

Ensure the integrity of daily operations during assigned shifts

Ensure compliance with all regulatory requirements within the area of responsibility and report potential issues to management

Maintain strict confidentiality in all departmental and company matters

Qualification

Slot OperationsCustomer Service ManagementMicrosoft ApplicationsWritten CommunicationMathematical SkillsProblem ResolutionOral CommunicationPresentation Skills

Required

High School diploma or GED required

Minimum of one year experience in Slot Operations, or two years of customer service management experience, or an equivalent combination of education and experience

Excellent written and oral communication skills

Proficiency in Microsoft applications (Excel, Word) and knowledge of Slot operating systems

Ability to interact diplomatically and tactfully with guests, staff, and colleagues to resolve problems and conflicts

Capability to write reports, business correspondence, and procedure manuals

Effective presentation skills and ability to respond to questions from managers, clients, customers, and the general public

Knowledge of Slot Operations

Flexibility to work all shifts, including holidays, nights, and weekends, as business needs dictate

Strong mathematical skills, including the ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratios, and percentages, and to draw and interpret bar graphs