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SAP · 3 days ago

Academy for Services & Consulting: Technical Quality Manager (TQM) - Newtown Square, PA (Hybrid)

Newtown Square, PA

Full-time

Hybrid

Entry Level

$71K/yr - $140K/yr

2+ years exp

SAP is a leading company that helps the world run better by providing innovative solutions across various industries. The Technical Quality Manager (TQM) role is designed for early-career professionals to support and deliver high-impact services in the Premium Engagement program, focusing on customer engagement and project execution.

AnalyticsBusiness IntelligenceBusiness Process Automation (BPA)ComputerData ManagementFinanceSoftware

Growth Opportunities

No H1B

Responsibilities

Successfully complete a 12-month learn-apply program, which includes classroom phases and field phases with your TQM team, that enhances your support in the TQM role, a critical customer-facing function within our dynamic Customer Services & Delivery organization

Complete a robust 8-week orientation program, followed by three 3-month rotations within our Premium Hub CoE, Preferred Success, and TQM practices; Following this, you will move to a designated Market Unit and shadow an existing TQM at a customer for a specified timeframe, before getting assigned to a customer(s)

Immerse yourself in multidimensional, experiential learning that focuses on business transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process

Enhance skills around our solution portfolio, managing customer retention, and driving value realization

Receive onboarding in your local market with on-the-job training and mentoring by a senior TQM professional in the field. You will have the opportunity to work both behind the scenes and directly with customers

Qualification

SAP HANAS/4HANASAP Business Technology PlatformProject ManagementFunctional/Technical ConsultingSAP Solutions ExperienceCommunication SkillsRelationship BuildingNegotiation SkillsDe-escalation SkillsValue ManagementQuality ManagementChange ManagementFacilitation Skills

Required

Bachelor or Master's STEM Degree: Science, Tech, Engineering, Math or equivalent experience in the field of technology

Must have 2–3 years of experience working as a Functional/Technical Consultant or within project management

Strong communication skills, as this role will be primarily customer facing and at customer sites up to 5 days per week

Skilled at building trusted relationships with C-level executives, senior leaders, and key stakeholders to drive alignment and strategic outcomes

Strong facilitation, negotiation, and de-escalation skills, with the ability to manage high-stakes discussions and maintain productive engagement

Experience working with SAP Enterprise, Industry, Platform, and SaaS Solutions, with exposure to third-party and partner technologies

Proven ability to apply SAP business and technical architecture expertise to deliver impactful solutions that align with customer strategy and operational goals

Hands-on experience with SAP HANA, S/4HANA, or SAP Business Technology Platform, with a strong understanding of how to leverage these technologies to drive transformation

Demonstrated knowledge of SAP project management, value management, and quality management practices to support delivery excellence

A track record of influencing solution design, implementation, and change management initiatives across complex environments

Experience supporting key phases of the customer lifecycle—including pre-sales, solutioning, procurement, contract renewals, and retention—with a focus on long-term value creation