Apply on Employer Site

3xLOGIC · 1 month ago

Project Manager, National Accounts

Gilbert, AZ, US

Full-time

Onsite

Senior Level, Lead/Staff

$70K/yr - $85K/yr

10+ years exp

3xLOGIC is a world-leading provider of integrated security solutions that help make the world a safer place. As a Project Manager for National Accounts, you will manage programs for enterprise customers, ensuring overall service performance and customer satisfaction while coordinating across multiple areas to support significant revenue opportunities.

AnalyticsBusiness IntelligenceCloud Data ServicesCloud SecuritySecurityTraining

Responsibilities

Provide support to National/Key account (as assigned) managing overall service/implementation account performance, technical problem identification and resolution, and general customer service and satisfaction

Provide support for Contract renewals and negotiations

Provide support in achieving account profitability goals

Provide support of Installation Managers and Directors efforts in customer service relationship management involving National Account customer base with prompt, efficient, effective and quality customer service and installation support through multiple service branches and/or multiple service areas

Provide and assist Installation Managers and Directors in providing necessary reporting, problem resolution, action plans and resource attainment to resolve performance issues. Be available and insure that Installation Managers assigned to accounts are available to customer and prepared to address customer needs in a timely and acceptable manner

Organize and lead regular face to face visits with assigned Program teams to discuss performance, projects, issues, and plans

Review IMap and Solomon daily and assign resources as necessary

Interfaces daily with Management in Sales, Service, and Headquarter Field Support

Interface regularly with field Account Teams that are currently supported by the Electronic Security Group to review performance, account plans, etc

Interfaces regularly with Account Teams that are not currently supported by the Electronic Security Group to discuss future ESP growth and how we can assist and plan for future support

Assign workload regularly to ensure team is right sized … plan resource requirements for future opportunities identified by the Account teams

Directly contact / interface with customers when required

Influence process excellence team to assist in delivery process development and revisions to meet current business environment

Provide strategy and update project best practices/ processes and support procedures/requirements

Direct, plan, develop and integrate various project management functions and delivery process within the Electronic Security delivery group to achieve specific goals and objectives

Influence and work with Project Managers to ensure Project Plans are prepared and meet standard formats, Electronic Strategy and customer expectations and direction

Monitor Performance and provide direction to ensure projects are on time, on budget and within scope unless out of scope issues identified

Interface and coordinate with Logistics as it relates to staging and / or kitting ESP orders for quality installation readiness regarding spoke orders

Meet on a regular basis to develop project plan with customer, including schedule, specific responsibilities of each party, deliverables, terms of acceptance, etc

Ensures that the project team is trained in policies, standards, and procedures and those they are practiced in everyday project activities

Provides management and leadership for all service delivery personnel during the project. Usually acts as a decision maker in matters of conflict or ambiguity

Provides focal point for project problem resolution and escalation to resolve customers concerns quickly and efficiently

Solicits formal customer feedback on satisfaction with the quality of the services delivered

Qualification

National Accounts ManagementTechnical SkillsProject ManagementCustomer CommunicationTeam ManagementMulti-taskingRelationship DevelopmentDetail-oriented

Required

BS or Master's Degree in Business, Engineering or Project Management or a Technical Discipline or equivalent work experience

Minimum 10 years progressively responsible experience in project management and/or project coordination for complex system integration or professional services programs

Past experience in delivering professional services such as consulting, system implementation, software support, network design or installation, etc

Demonstrated record of team management skills

Successful managed National Accounts

Excellent verbal and written customer communication skills

Strong technical skills and understanding of technology such as software, networking, and systems development

Very detailed and organized

Successfully managed National / Global / Strategic Account relationships

Ability to develop relationships and provide highest levels of service

Excellent skills in interacting with people. Ability to lead and influence rather than just manage. Sensitive to the needs of service delivery personnel

Multi-tasking capability. Must be able to handle more than one project and task in unison

Ability to act in an autonomous role with little, if any, management direction