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Gong · 2 days ago

Customer Learning Consultant

Salt Lake City, UT

Full-time

Hybrid

Mid, Senior Level

$100K/yr - $135K/yr

3+ years exp

Gong is a company that harnesses the power of AI to transform how revenue teams win. As a Customer Learning Consultant, you will serve as the primary strategic partner and subject matter expert on learning methodologies for global Enterprise accounts, architecting and executing comprehensive learning strategies that enhance customer engagement and adoption.

Artificial Intelligence (AI)CRMEnterprise SoftwareInformation TechnologyMachine LearningSalesSoftware

Comp. & Benefits

Responsibilities

You will effectively translate Gong’s curriculum into interactive, multi-tier live training programs tailored to the specific business goals of our Enterprise customers

You will act as the "boots on the ground" for the Instructional Design team, leveraging insights from live sessions to identify gaps in education materials and proactively working to address them

You must be able to explain the behind the learning strategy to senior stakeholders, positioning yourself as the main point of contact for their learning success

You will design and lead high-impact sessions across all formats from virtual to in-person trainings

This role supports our global footprint. You must be willing to travel periodically (estimated up to 25%+) to deliver onsite trainings (including US, EMEA, and APAC regions)

You have the resilience to manage time-zone complexities and the skill to adapt your teaching style to diverse cultural audiences

You will serve as the voice of the customer back to the business, collaborating with cross functional teams to ensure our training aligns with the latest features and market needs

You will work lock-step with Professional Services, Customer Success, and Support to ensure a seamless customer experience from the SOW signature to post-training implementation to ongoing training post implementation

You need to be articulate, dynamic, and capable of commanding a room. You bring the energy required to turn skeptical users into passionate adopters

Conduct regular, high-quality communications (verbal and written) with all project stakeholders, from core teams to VP/Director-level sponsors

Qualification

SaaS ExperienceSales/Revenue IntelligenceTraining StrategyStakeholder ManagementPublic SpeakingCultural AdaptabilityEnglish LanguageGrowth MindsetCommunication SkillsTime Management

Required

3+ Years High-Impact SaaS Experience. You have a track record of delivering consultative training within the SaaS space. Experience is not just about delivery; it's about driving adoption and strategy for complex organizations

Proven ability to manage a portfolio of multiple large Enterprise accounts concurrently. You can juggle varying implementation timelines and custom SOWs without compromising the customer experience

You possess deep domain knowledge (Sales/Revenue Intelligence) and use it to drive customer success, quickly establishing yourself as a trusted advisor to our clients

You are energetic, compelling, and possess the executive presence required to engage audiences ranging from end-users to C-Suite leadership. You aren't just 'not afraid' to present; you thrive on the stage

You are skilled at navigating resistance and influencing senior stakeholders to adopt new behaviors and methodologies

You have a growth mindset. You crave feedback both internally from your team and in real-time from your audience and use it to constantly refine your craft

You understand the reality of global business and can manage your energy across time zones. You are willing and able to travel up to 50% including to NAMER, EMEA, APJ/APAC

You thrive in a fast-moving, changing environment where priorities shift. You can pivot quickly while keeping a positive attitude

Languages: English required. Additional languages are a plus