Perficient · 2 days ago
Lead ServiceNow Developer
United States
Full-time
Remote
Senior Level, Lead/Staff
$73K/yr - $171K/yr
5+ years expPerficient is a global digital consulting leader transforming the world’s largest enterprises. The Lead ServiceNow Developer will oversee the software development lifecycle, collaborating with teams to implement and support ServiceNow solutions for clients.
ConsultingInformation TechnologyInternetMarketing
Hiring Manager
Manroop Ghai
Responsibilities
Collaborate with stakeholders to gather requirements and translate them into technical specifications for ServiceNow ITSM and ITOM solutions
Design, develop, and configure ServiceNow ITSM, ITOM and CMDB modules, including Discovery, Service Mapping, Event Management, and Configuration Management
Customize ServiceNow flows, workflows, business rules, UI policies, and notifications to support ITSM, ITOM and CMDB processes and automation
Utilize UI builder to create/customize next experience workspaces and advanced dashboards
Build strategies and provide guidance to the customer in aligning ITOM solutions with CSDM framework
System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP
Configure and maintain the CMDB data model, ensuring accurate and up-to-date configuration item (CI) information
Integrate ServiceNow with other tools and external platforms using APIs and web services
Collaborate with cross-functional teams to define and implement ITOM and CMDB best practices, ensuring alignment with industry standards and ITIL processes
Conduct thorough testing of ServiceNow configurations and customizations to ensure high-quality deliverables
Provide ongoing support and maintenance for ServiceNow applications, troubleshooting issues and implementing necessary fixes or enhancements
Collaborate with other developers, administrators, and business analysts to deliver integrated solutions that meet the ITOM and CMDB needs of the organization
Document technical specifications, user guides, and standard operating procedures for ServiceNow applications and configurations
Qualification
Required
Passionate coders with 5-7 years of application development experience
Skilled problem solvers with the desire and proven ability to create innovative solutions
Flexible and adaptable attitude, disciplined to manage multiple responsibilities and adjust to varied environments
Future technology leaders- dynamic individuals energized by fast paced personal and professional growth
Phenomenal communicators who can explain and present concepts to technical and non-technical audiences alike, including high level decision makers
Demonstrated ability to leverage AI tools to enhance productivity, streamline workflows, and support data-informed task execution
A solid understanding of AI capabilities and limitations including ethical considerations is expected
Solid foundation in Computer Science, with strong competencies in data structures, algorithms and software design
Knowledge and experience in developing software using agile methodologies
Proficient in authoring, editing and presenting technical documents
Ability to communicate effectively via multiple channels (verbal, written, etc.) with technical and non-technical staff
Preferred
Client-facing or consulting experience highly preferred
Bachelor's Degree in MIS, Computer Science, Math, Engineering or comparable major is preferred
Familiarity with AI-enhanced platforms is a plus
Company
Perficient
Perficient is an IT consulting firm that helps companies adapt their systems to third party software products that use internet.
5001-10000 employees
H1B Sponsorship
Perficient has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (154)
2024 (147)
2023 (156)
2022 (196)
2021 (175)
2020 (223)
Funding
Current Stage
Public CompanyTotal Funding
$65.3M2024-05-05Acquired
2024-01-17Post Ipo Equity· $4.44M
2022-10-17Post Ipo Equity· $5.18M
Leadership Team
Ed Hofffman
Senior Vice President, North America Business Operations
Hari Madamalla
Vice President
Recent News
2025-11-10
Dallas Innovates
2025-10-11
Company data provided by crunchbase