Zillow · 6 days ago
Director of Product - Workforce Management
United States
Full-time
Remote
Director/Executive
$231K/yr - $369K/yr
10+ years expZillow is a leading real estate platform on a mission to deliver an industry-first, hyper-personalized home finance experience. As the Director of Product for the Workforce Management team, you will design and lead systems that enhance operational efficiency and customer engagement through technology and automation.
MarketplaceOnline PortalsPropTechReal Estate
Responsibilities
Define and lead the vision for workforce management and engagement (CRM) systems that will scale Zillow Home Loans into a best-in-class, personalized service experience
Guide and grow a high performance product team, giving PMs clear direction and autonomy, driving accountability while supporting their development, and ensuring the team structure evolves in step with the business and stays closely aligned with Engineering and Design partners
Partner deeply with ZHL Business and Operations, and work across Engineering, Design, Data Science, AI, Marketing, and Compliance to set clear goals, align responsibilities, and deliver integrated solutions built through strong cross-functional collaboration
Represent the Workforce Management team in senior forums with confidence, advocating for priorities and ensuring the team’s work is visible and understood
Collaborate with AI teams to make intelligence a foundation of the system—powering smarter task identification, operator support, and personalized customer engagement
Continuously improve systems, processes and feedback loops, ensuring they deliver stronger customer outcomes, operational excellence, and partner trust over time
Drive goal-setting and accountability by defining OKRs and linking to measurable impacts to productivity, engagement, and unit economics
Promote a culture of clarity, accountability, and belonging, so every team member feels connected to the mission, supported in their growth, and valued for their contributions—while ensuring systems uphold compliance, ethics, and customer trust
Qualification
Required
10+ years of product management experience, demonstrating growing responsibility. At least 5 years as a people manager
A systems builder with proven experience creating and scaling platforms in complex, operations-heavy environments such as fintech, marketplaces, or logistics companies
Brings a start-up or early-growth background where they have built 0→1 systems that didn't exist before, and the vision to set bold strategies that guide teams to deliver them
A leader of diverse product teams, able to empower senior PMs as strategic partners while developing rising talent
Skilled at working with AI and technology teams to bring intelligence, automation, and personalization into core systems
Strong business and data literacy, with the ability to design for measurable outcomes, partner effectively with Data Science, and turn insights into decisions that improve system performance
Experienced in setting and managing OKRs, ensuring teams stay focused on the highest priorities and accountable to business impact
Strong stakeholder partner, able to deeply understand the needs of business and technology leaders, drive alignment to product strategy, and ensure stakeholders clearly see how product work addresses their priorities and understanding of change management required
Skilled at facilitating decision-making and fostering shared accountability across all contributing partners to keep delivery on track
Brings strong executive presence and communication skills, able to influence senior stakeholders with clarity and confidence, produce strategy documents and narratives that drive durable decisions, and deliver compelling presentations
Just as importantly, able to coach and elevate these same skills across the team
A confident advocate and negotiator, comfortable setting boundaries, influencing decisions, and ensuring teams have the clarity they need to succeed
Known for a bias to action, with a track record of moving ambiguous initiatives forward and delivering results
Experienced in regulated industries, with a strong sense of accountability to compliance, ethics, and customer trust—but with the creativity and urgency of a tech-forward leader
Customer-first, with a passion for designing systems that create measurable value for operators and end users alike
Benefits
In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location.
Company
Zillow
Zillow is an online real estate marketplace for finding and sharing information about homes, real estate, and mortgages. It is a sub-organization of Zillow Group.
5001-10000 employees
H1B Sponsorship
Zillow has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (179)
2024 (150)
2023 (171)
2022 (256)
2021 (239)
2020 (195)
Funding
Current Stage
Public CompanyTotal Funding
$96.63MKey Investors
Legg MasonPAR Capital Management
2016-08-01Post Ipo Equity
2014-04-01Post Ipo Equity
2012-12-12Post Ipo Equity· $4.13M
Leadership Team
Lloyd Frink
Co-Founder & Co-Executive Chair
Rich Barton
Co-founder and Co-Executive Chair
Recent News
Crunchbase News
2026-01-08
Company data provided by crunchbase