Chase ยท 1 month ago
Senior Lead Site Reliability Engineer- Network Reliability
1111 Polaris Pkwy, Columbus, OH, 43240, US
Full-time
Onsite
Senior Level, Lead/Staff
$171K/yr - $260K/yr
10+ years expChase is a globally recognized firm seeking a Senior Manager of Site Reliability Engineering within the Network Product team. The role focuses on driving continual improvement in customer experience, resiliency, security, scalability, and automation of software, while acting as a key influencer in strategic planning.
BankingFinancial Services
Responsibilities
Demonstrates expertise in network reliability principles, including Permit to Operate, FMEA, and operational readiness, balancing new features, efficiency, and stability
Collaborates closely with network engineering teams (Datacenter, Firewall, Proxies, DMZ, Load Balancing, etc.) and Lines of Business to ensure alignment and optimal outcomes
Drives the adoption of network reliability best practices and robust observability across the organization, empirically demonstrating improvements through stability and reliability metrics
Acts as the bridge between Engineering, Operations, DevOps, and customers to build and maintain resilient, scalable, and secure network services
Leads Tier-3 network support, providing operational support for major incidents and ensuring rapid resolution and root cause analysis
Fosters a culture of continual improvement, soliciting real-time feedback to enhance the customer and user experience
Ensures knowledge sharing and collaboration across teams, avoiding duplication of work and promoting innovation
Conducts blameless, data-driven post-mortems and regular team debriefs to enable learning from both successes and failures
Provides personalized coaching and development for team members at all levels
Documents and shares knowledge, innovations, and best practices via internal forums, communities of practice, and industry conferences
Works with internal specialists, product, and engineering teams to package approaches, best practices, and lessons learned into thought leadership, methodologies, and published assets
Interacts with business, partners, and customer technical stakeholders to manage project scope, priorities, deliverables, risks and issues, and timelines for successful client outcomes
Qualification
Required
Advanced proficiency in network reliability engineering, including Permit to Operate, FMEA, and operational readiness processes
Experience leading technologists to manage and solve complex network issues at a firmwide level
Ability to influence team culture by championing innovation and change for success
Proficiency in SD-WAN, cloud platforms (AWS, Azure, etc.), and major network technologies (Palo Alto, Juniper, F5, Broadcom, Arista, Cisco, etc.)
Proficiency in observability and monitoring tools such as Grafana, SevOne, Prometheus, Kibana, ThousandEyes, and Splunk
Demonstrated proficiency in troubleshooting and supporting complex networking environments, including Tier-3 operational support for major incidents
Experience with continuous integration and delivery tools (e.g., Jenkins, GitLab, Terraform, etc.)
Formal training or certification in network engineering concepts and 5+ years of applied experience
10+ years of experience leading technologists to manage and solve complex technical items within your domain of expertise
5+ years of managing a team, experience hiring, developing, and recognizing network engineering talent
Experience in scalable networking design, including high availability, redundancy, failover, and load balancing
Experience troubleshooting networking protocols such as TCP/IP, HTTPS, and BGP
Experience in customer-facing migration, including service discovery, assessment, planning, execution, and operations
Preferred
Ability to code and demonstrate data fluency
Company
Chase
Chase provides broad range of financial services. It is a sub-organization of JP Morgan Chase.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Mike McDonnell
Managing Director, Head of Chase Travel Platform Product
Nicole Sanchez
Managing Director, Consumer Bank, GM and Product Executive, Growth Financial Products
Recent News
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