NEOGOV · 1 month ago
Systems Support Analyst IT-911/Emergency Management
Columbia, MO
Full-time
Hybrid
Mid Level
$23.09/hr - $27.08/hr
3+ years expBoone County, located in Columbia, MO, is looking for a Systems Support Analyst. The role involves maintaining applications and providing support for 911 dispatch and emergency management operations, while also participating in process improvements and technical documentation.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Maintain applications and provide direct support to end users essential to 911 dispatch and emergency management operations
Recommend and help implement improvements to processes, procedures, and workflows
Participate in complex special projects involving research, data analysis, and preparation of recommendations and presentations
Act as liaison between system users and information systems staff for the development, implementation, administration, and maintenance of applications and computer systems
Respond to user requests regarding system operations and provide solutions or referrals as appropriate
Develop and maintain technical documentation, internal operating procedures, user manuals, and instructional materials
Conduct user training on software applications and update training materials as needed
Install and maintain application software and related computer hardware
Provide technical assistance and troubleshoot application and system issues in alignment with established policies and procedures
Evaluate new software/hardware and recommend changes or upgrades
Participate in testing, documenting, and deploying system upgrades or new applications
Qualification
Required
Current CompTIA A+ Certification or ability to obtain certification within six months
High school diploma or GED
Three years of computer systems analysis experience or related field
Equivalent combination of education and experience
Must have a clear criminal record (excluding traffic violations)
Must pass an FBI criminal background check including a national fingerprint check through law enforcement agencies
Benefits
Comprehensive health/dental/vision insurance on day one (with options for medical/dental with NO employee premium!)
A pension plan
Two matching deferred compensation plans
14 paid holidays
Generous sick and vacation leave
No-cost disability and life insurance options
Boone County is a Public Service Student Loan Forgiveness qualifying employer.
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase