CreatorIQ · 1 month ago
Senior Customer Success Partner, Enterprise
New York, NY
Full-time
Hybrid
Senior Level
$100K/yr - $110K/yr
5+ years expCreatorIQ is the AI-native operating system for creator-led growth trusted by more than 1,300 global brands and agencies. As a Senior Customer Success Partner, Enterprise, you will be the strategic advisor to high-value enterprise customers, guiding them to achieve meaningful outcomes through their influencer marketing programs.
Advertising PlatformsBrand MarketingEnterprise SoftwareSaaSSocial Media Marketing
Responsibilities
Serve as the primary strategic partner for enterprise customers, leading value realization conversations and aligning on long-term success goals
Build strong, multi-threaded relationships with key stakeholders through consistent communication, including periodic in-person meetings and strategic onsite engagements
Drive platform adoption and usage by analyzing customer engagement data, identifying risk and opportunity, and helping customers unlock the value of CreatorIQ’s self-service tools
Lead regular strategic business reviews, success planning sessions, and roadmap discussions aligned with the customer’s marketing and business objectives
Collaborate with Implementation and Services teams to ensure successful onboarding, adoption ramp, and education at scale
Partner with Product Support to route technical questions and product-related issues for efficient resolution
Collaborate with Strategic Insights Team to deliver custom insights when customers require data analysis beyond platform capabilities
Work closely with Account Executives to develop and maintain joint account plans that identify customer goals, areas of risk, and expansion opportunities
Act as the customer’s internal advocate, channeling product feedback and trends into the organization to inform roadmap decisions and customer experience improvements
Maintain account documentation including success plans, meeting notes, risk flags, and adoption data to support consistent and proactive management
Qualification
Required
Passionate about influencer marketing, creator content and social media measurement
5+ years of experience in a strategic customer-facing role ideally working influencer marketing for an agency, brand or technology
Experience managing and supporting Fortune 500 brands, with a deep understanding of enterprise-level needs and expectations
Proven success managing toward business KPIs goals and customer advocacy metrics
Skilled in navigating complex organizations and building relationships across multiple levels, from daily users to executive sponsors
Thrives on solving problems and delivering thoughtful, customer-centric solutions
Builds strong, trusted relationships and acts as a strategic advisor to your customers
Approaches work with curiosity and a passion for learning—especially when it comes to new tools, trends, and marketing strategies
Balances strategic thinking with day-to-day execution and follow-through
Stays composed and adaptable in a fast-paced, evolving environment
Experienced in using customer data to tell compelling stories, identify risk, and recommend strategies for success
Highly organized, proactive, and able to manage a portfolio of enterprise accounts in a dynamic environment
Confident leading structured engagements such as success planning sessions, business reviews, and roadmap discussions
Collaborative and comfortable working cross-functionally with Implementation, Support, Product, Insights, and Sales
Proficient in Salesforce, GSuite, Zoom, Slack, and tools like Notion or Jira
Benefits
15 days vacation
Floating and set holidays
Wellness allowance
Paid parental leave
Whole Health Package: medical, dental, vision, life, disability insurance, and more
401k (USA) plan
Work from home stipend
Company
CreatorIQ
CreatorIQ is a software to unify and power advanced influencer marketing.
201-500 employees
Funding
Current Stage
Late StageTotal Funding
$80.8MKey Investors
Kayne Anderson Growth CapitalTVC CapitalAffinity Group( TPG Growth)
2021-09-14Series D· $40M
2020-07-21Series C· $24M
2019-06-12Series B· $12M
Leadership Team
Chris Harrington
Chief Executive Officer and Board Director
Timothy Sovay
Chief BD & Partnerships Officer / Chief Operating Officer (previous)
Recent News
2025-11-11
digitalmediawire.com
2025-11-08
Company data provided by crunchbase